Student Feedback - Customer Satisfaction Survey 2011-2012 School Year

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1. How many times have you used the Advising Center's Services?
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2. What is your class standing?
3. What is your race/ethnicity? (These are based on the California State University categories). Please check all that apply.
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4. What type of appointment or service did you use?
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5. Please rate your experience with our front desk in the following areas.
ExcellentGoodAverageBelow AveragePoorN/A (I cannot rate this area)
Ease of scheduling an appointment
Clear explanation of what you needed to bring with you to advising
Friendliness of the front desk staff
Interaction on the phone
Interaction in person
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6. How long did you have to wait to see an advisor?
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7. Please rate your experience with the advisor.
ExcellentGoodAverageBelow AveragePoorN/A (I cannot rate this area)
Ability to answer my questions thoroughly
Friendliness of the advisor
Knowledge of the advisor
Ability to provide appropriate referrals (if needed)
Timely follow-up from the advisor (if needed)
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8. Please rate the Undergraduate Advising Center's online resources.
ExcellentGoodAverageBelow AveragePoorN/A (I cannot rate this area)
Undergraduate Advising Center's website
E-advising (email advising services)
9. Is there anything else you would like us to know about your experience with the Undergraduate Advising Center?
10. OPTIONAL: If you would like us to respond to your comments/concerns, we would be happy to follow up with you. Please give us your name and email so that we contact you. Thank you!
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