Student Feedback - Customer Satisfaction Survey 2011-2012 School YearStudent Feedback - Customer Satisfaction Survey 2011-2012 School Year

1. How many times have you used the Advising Center's Services?

How many times have you used the Advising Center's Services? This is my first time

Once a semester

Once a year

More than two times a year

2. What is your class standing?

What is your class standing? Freshmen

Sophomore

Junior

Senior

Graduate Student

I am not an SF State student.

3. What is your race/ethnicity? (These are based on the California State University categories). Please check all that apply.

What is your race/ethnicity? (These are based on the California State University categories). Please check all that apply. American Indian or Alaskan Native

Asian

Black or African-American

Hispanic or Latino

Native Hawaiian or Other Pacific Islander

White or Caucasian

Decline to State

Other (please specify):

4. What type of appointment or service did you use?

What type of appointment or service did you use? Drop-In Advising

General Education/Graduation Review Appointment

Fellowship/Scholarship Appointment

Readmit Appointment

Probation Appointment

Choosing/Changing Major Appointment

Special Major Appointment

Email Advising

Orientation

Returning Advising Appointment

Remedial Math or English Advising

Workshop

Other (please specify)

5. Please rate your experience with our front desk in the following areas.

	Excellent	Good	Average	Below Average	Poor	N/A (I cannot rate this area)
Ease of scheduling an appointment	*Please rate your experience with our front desk in the following areas. Ease of scheduling an appointment Excellent	Ease of scheduling an appointment Good	Ease of scheduling an appointment Average	Ease of scheduling an appointment Below Average	Ease of scheduling an appointment Poor	Ease of scheduling an appointment N/A (I cannot rate this area)
Clear explanation of what you needed to bring with you to advising	Clear explanation of what you needed to bring with you to advising Excellent	Clear explanation of what you needed to bring with you to advising Good	Clear explanation of what you needed to bring with you to advising Average	Clear explanation of what you needed to bring with you to advising Below Average	Clear explanation of what you needed to bring with you to advising Poor	Clear explanation of what you needed to bring with you to advising N/A (I cannot rate this area)
Friendliness of the front desk staff	Friendliness of the front desk staff Excellent	Friendliness of the front desk staff Good	Friendliness of the front desk staff Average	Friendliness of the front desk staff Below Average	Friendliness of the front desk staff Poor	Friendliness of the front desk staff N/A (I cannot rate this area)
Interaction on the phone	Interaction on the phone Excellent	Interaction on the phone Good	Interaction on the phone Average	Interaction on the phone Below Average	Interaction on the phone Poor	Interaction on the phone N/A (I cannot rate this area)
Interaction in person	Interaction in person Excellent	Interaction in person Good	Interaction in person Average	Interaction in person Below Average	Interaction in person Poor	Interaction in person N/A (I cannot rate this area)

Name of front desk staff (optional):

6. How long did you have to wait to see an advisor?

How long did you have to wait to see an advisor? I saw an advisor right away; did not wait

Less than 10 minutes

10-20 minutes

20 - 30 minutes

30 - 60 minutes

More than 60 minutes

N/A (I sought services through email)

7. Please rate your experience with the advisor.

	Excellent	Good	Average	Below Average	Poor	N/A (I cannot rate this area)
Ability to answer my questions thoroughly	*Please rate your experience with the advisor. Ability to answer my questions thoroughly Excellent	Ability to answer my questions thoroughly Good	Ability to answer my questions thoroughly Average	Ability to answer my questions thoroughly Below Average	Ability to answer my questions thoroughly Poor	Ability to answer my questions thoroughly N/A (I cannot rate this area)
Friendliness of the advisor	Friendliness of the advisor Excellent	Friendliness of the advisor Good	Friendliness of the advisor Average	Friendliness of the advisor Below Average	Friendliness of the advisor Poor	Friendliness of the advisor N/A (I cannot rate this area)
Knowledge of the advisor	Knowledge of the advisor Excellent	Knowledge of the advisor Good	Knowledge of the advisor Average	Knowledge of the advisor Below Average	Knowledge of the advisor Poor	Knowledge of the advisor N/A (I cannot rate this area)
Ability to provide appropriate referrals (if needed)	Ability to provide appropriate referrals (if needed) Excellent	Ability to provide appropriate referrals (if needed) Good	Ability to provide appropriate referrals (if needed) Average	Ability to provide appropriate referrals (if needed) Below Average	Ability to provide appropriate referrals (if needed) Poor	Ability to provide appropriate referrals (if needed) N/A (I cannot rate this area)
Timely follow-up from the advisor (if needed)	Timely follow-up from the advisor (if needed) Excellent	Timely follow-up from the advisor (if needed) Good	Timely follow-up from the advisor (if needed) Average	Timely follow-up from the advisor (if needed) Below Average	Timely follow-up from the advisor (if needed) Poor	Timely follow-up from the advisor (if needed) N/A (I cannot rate this area)

Name of Advisor (Optional):

8. Please rate the Undergraduate Advising Center's online resources.

	Excellent	Good	Average	Below Average	Poor	N/A (I cannot rate this area)
Undergraduate Advising Center's website	*Please rate the Undergraduate Advising Center's online resources. Undergraduate Advising Center's website Excellent	Undergraduate Advising Center's website Good	Undergraduate Advising Center's website Average	Undergraduate Advising Center's website Below Average	Undergraduate Advising Center's website Poor	Undergraduate Advising Center's website N/A (I cannot rate this area)
E-advising (email advising services)	E-advising (email advising services) Excellent	E-advising (email advising services) Good	E-advising (email advising services) Average	E-advising (email advising services) Below Average	E-advising (email advising services) Poor	E-advising (email advising services) N/A (I cannot rate this area)

9. Is there anything else you would like us to know about your experience with the Undergraduate Advising Center?

Is there anything else you would like us to know about your experience with the Undergraduate Advising Center?

10. OPTIONAL: If you would like us to respond to your comments/concerns, we would be happy to follow up with you. Please give us your name and email so that we contact you. Thank you!

OPTIONAL: If you would like us to respond to your comments/concerns, we would be happy to follow up with you. Please give us your name and email so that we contact you. Thank you!

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