Clough & Willis Solicitors Debt Recovery Survey 2009

 

1. Have you any debts outstanding over your payment terms?

Have you any debts outstanding over your payment terms?   Yes No

*

2. How long is the average time it takes your customers to pay?

How long is the average time it takes your customers to pay?   Less than 30 days 31-40 days 41-50days 51-60 days Over 60 days

*

3. How long was the average time it took your customers to pay this time last year?

How long was the average time it took your customers to pay this time last year?   Less than 30 days 31-40 days 41-50days 51-60 days Over 60 days

*

4. Have you improved processes in your finance department?

Have you improved processes in your finance department?   Yes No

If Yes - what is your top tip to other businesses?

*

5. Have you outsourced any of your debt recovery?

Have you outsourced any of your debt recovery?   Yes No

6. If you have outsourced your debt recovery - what factors did you consider when choosing your provider?

If you have outsourced your debt recovery - what factors did you consider when choosing your provider?   Price Promotional Material Trust Referral Reputation Other

*

7. Do you have any debts you have written off?

Do you have any debts you have written off?   Yes No

8. What is the most common excuse you have heard for non payment of a bill?

What is the most common excuse you have heard for non payment of a bill?

9. What is the funniest/ bizarre excuse you have heard for non payment of a bill?

What is the funniest/ bizarre excuse you have heard for non payment of a bill?