January 2010
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1. Default Section
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1
. How long have you been a credit union member?
How long have you been a credit union member?
Less than a year
1-3 years
Over 3 years
I'm not a member
2
. In general, how satisfied are you with the service you receive at MFCU?
In general, how satisfied are you with the service you receive at MFCU?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
3
. How has your level of satisfaction with the credit union changed over the last year?
How has your level of satisfaction with the credit union changed over the last year?
Improved
Stayed the Same
Declined
4
. Who do you consider to be your primary financial institution?
Who do you consider to be your primary financial institution?
MFCU
Another Credit Union
Another Bank
5
. How often do you visit one of our offices for services or information?
How often do you visit one of our offices for services or information?
Once a week
2 to 3 times a month
Once a month
Less than once a month
6
. How often do you visit our website for services or information?
How often do you visit our website for services or information?
Daily
Once a week
2 to 3 times a month
Once a month
Less
7
. Though MFCU offers a variety of financial services, is there a specific financial product or service you need that we don't currently offer?
Though MFCU offers a variety of financial services, is there a specific financial product or service you need that we don't currently offer?
Yes
No
If yes, please specify
8
. If you would like to be considered in our drawing for $50 for completing this survey, please include the following:
If you would like to be considered in our drawing for $50 for completing this survey, please include the following:
Name:
Phone Number:
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