ESG Parent and Child Survey

Your feedback is valuable; it enables us to constantly improve our service to you. This survey is anonymous and we would like honest answers. Please complete this survey so that we can prepare an action plan from its results. We look forward receiving your survey. Many thanks for taking part.

1. At which ESG club does your child play sport with us? If your child attends a school's sports class, what ESG club location is closest to you?

	ESG Club	Closest ESG Club
Club or Location	At which ESG club does your child play sport with us? If your child attends a school's sports class, what ESG club location is closest to you? Club or Location ESG Club	Closest ESG Club

2. What type of course do you or your children attend?

	School Sports Class	Club Tennis Class	Holiday Tennis Camps	Camp England
Course Type	What type of course do you or your children attend? Course Type School Sports Class	Club Tennis Class	Holiday Tennis Camps	Camp England

3. On a scale from 1 to 10 where 1 represents 'extremely dissatisfied' and 10 represents 'extremely satisfied' how would you rate your satisfaction with the standard of coaching your child received?

	1	2	3	4	5	6	7	8	9	10
Rating	On a scale from 1 to 10 where 1 represents 'extremely dissatisfied' and 10 represents 'extremely satisfied' how would you rate your satisfaction with the standard of coaching your child received? Rating 1	2	3	4	5	6	7	8	9	10

4. On a scale from 1 to 10 where 1 represents 'extremely dissatisfied' and 10 represents 'extremely satisfied' how would you rate your satisfaction with ESG coaching team in regard to their punctuality, organisation of lessons and professional appearance?

	1	2	3	4	5	6	7	8	9	10
Rating	On a scale from 1 to 10 where 1 represents 'extremely dissatisfied' and 10 represents 'extremely satisfied' how would you rate your satisfaction with ESG coaching team in regard to their punctuality, organisation of lessons and professional appearance? Rating 1	2	3	4	5	6	7	8	9	10

5. On a scale from 1 to 10 where 1 represents 'extremely dissatisfied' and 10 represents 'extremely satisfied' how would you rate your satisfaction with the level of service you receive from our office team when assisting you with your booking by telephone?

	1	2	3	4	5	6	7	8	9	10
Rating	On a scale from 1 to 10 where 1 represents 'extremely dissatisfied' and 10 represents 'extremely satisfied' how would you rate your satisfaction with the level of service you receive from our office team when assisting you with your booking by telephone? Rating 1	2	3	4	5	6	7	8	9	10

6. On a scale from 1 to 10 where 1 represents 'most unlikely' and 10 represents 'most likely' how would you rate the likelihood that your children will attend one of our holiday camps next year?

	1	2	3	4	5	6	7	8	9	10
Rating	On a scale from 1 to 10 where 1 represents 'most unlikely' and 10 represents 'most likely' how would you rate the likelihood that your children will attend one of our holiday camps next year? Rating 1	2	3	4	5	6	7	8	9	10

7. On a scale from 1 to 10 where 1 represents 'poor relationship' and 10 represents 'excellent relationship' how would you rate the relationship you and your child have with the coaches that teach them?

	1	2	3	4	5	6	7	8	9	10
Rating	On a scale from 1 to 10 where 1 represents 'poor relationship' and 10 represents 'excellent relationship' how would you rate the relationship you and your child have with the coaches that teach them? Rating 1	2	3	4	5	6	7	8	9	10

8. On a scale from 1 to 10 where 1 represents 'extremely dissatisfied' and 10 represents 'extremely satisfied' how would you rate your satisfaction with ESG in regard to customer service?

	1	2	3	4	5	6	7	8	9	10
Rating	On a scale from 1 to 10 where 1 represents 'extremely dissatisfied' and 10 represents 'extremely satisfied' how would you rate your satisfaction with ESG in regard to customer service? Rating 1	2	3	4	5	6	7	8	9	10

9. On a scale from 1 to 10 where 1 represents 'extremely dissatisfied' and 10 represents 'extremely satisfied' how would you rate your satisfaction with ESG in regard to price and value for money?

	1	2	3	4	5	6	7	8	9	10
Rating	On a scale from 1 to 10 where 1 represents 'extremely dissatisfied' and 10 represents 'extremely satisfied' how would you rate your satisfaction with ESG in regard to price and value for money? Rating 1	2	3	4	5	6	7	8	9	10

10. On a scale from 1 to 10 where 1 represents 'extremely unwilling' and 10 represents 'extremely willing' how willing are you to recommend our courses to a friend or colleague?

	1	2	3	4	5	6	7	8	9	10
Rating	On a scale from 1 to 10 where 1 represents 'extremely unwilling' and 10 represents 'extremely willing' how willing are you to recommend our courses to a friend or colleague? Rating 1	2	3	4	5	6	7	8	9	10

11. Was there anything that you did not like about our service to you?

Was there anything that you did not like about our service to you?

12. Do you have any suggestions as to how we can make our courses an even better experience for you?

Do you have any suggestions as to how we can make our courses an even better experience for you?

13. Is there any specific member of the ESG team that you would like to provide some feedback about?

Is there any specific member of the ESG team that you would like to provide some feedback about?

14. What are the top 5 improvements we need to make from your perspective?

What are the top 5 improvements we need to make from your perspective?

15. Do you use any of these social networking websites?

Do you use any of these social networking websites? Facebook

Twitter

Myspace

Digg

Bebo

1. Parent and Child Survey 2009