Patient Satisfaction Survey
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1
. How long have you been a patient at Vancouver Holistic Health or Laser Health Solutions?
How long have you been a patient at Vancouver Holistic Health or Laser Health Solutions?
Less than 3 months
Less than 6 months
6 months to 1 year
1-3 years
Over 3 years
2
. How often do you visit the clinic, on average?
How often do you visit the clinic, on average?
More than once per week
2 to 3 times per month
Once per month
Once every 3 to 6 months
Once per year
3
. Overall, how satisfied are you with the service and care you receive?
Overall, how satisfied are you with the service and care you receive?
5-Very satisfied
4-Somewhat satisfied
3-Neither satisfied nor dissatisfied
2-Somewhat dissatisfied
1-Very dissatisfied
Please tell us why you feel that way:
4
. Would you be interested in attending low-cost educational workshops (2-3 hours) offered in the evenings or on weekends to support your journey to well-being?
Would you be interested in attending low-cost educational workshops (2-3 hours) offered in the evenings or on weekends to support your journey to well-being?
Yes
No
5
. If YES, what topics would you like to learn more about in regards to your health and well-being?
If YES, what topics would you like to learn more about in regards to your health and well-being?
Allergies
Asthma
Autoimmune Diseases
Cancer
Cardiac Disease
Chelation and IV Therapies
Chronic Fatigue
Colds and Flu
Digestive Issues
Fibromyalgia
General Disease Prevention Strategies
Healthy Eating Strategies
Heavy Metal Toxicity
Infertility
Low Light Laser Therapy for Soft Tissue Injuries
Skin/Dermal Conditions (Acne, Psoriasis, Eczema)
Sleep Disorders
Thyroid (Over/Under Active)
Weight Loss
Women's Hormonal Issues
Other (please specify)
6
. How Satisfied are you with the following characteristics of our patient services?
5-Very satisfied
4-Somewhat satisfied
3-Neither satisfied nor dissatisfied
2-Somewhat dissatisfied
1-Very dissatisfied
Quality of care by practitioner
*
How Satisfied are you with the following characteristics of our patient services? Quality of care by practitioner 5-Very satisfied
Quality of care by practitioner 4-Somewhat satisfied
Quality of care by practitioner 3-Neither satisfied nor dissatisfied
Quality of care by practitioner 2-Somewhat dissatisfied
Quality of care by practitioner 1-Very dissatisfied
New patient experience
New patient experience 5-Very satisfied
New patient experience 4-Somewhat satisfied
New patient experience 3-Neither satisfied nor dissatisfied
New patient experience 2-Somewhat dissatisfied
New patient experience 1-Very dissatisfied
Value
Value 5-Very satisfied
Value 4-Somewhat satisfied
Value 3-Neither satisfied nor dissatisfied
Value 2-Somewhat dissatisfied
Value 1-Very dissatisfied
On-going patient requirements (purchasing supplements, phone queries, etc.)
On-going patient requirements (purchasing supplements, phone queries, etc.) 5-Very satisfied
On-going patient requirements (purchasing supplements, phone queries, etc.) 4-Somewhat satisfied
On-going patient requirements (purchasing supplements, phone queries, etc.) 3-Neither satisfied nor dissatisfied
On-going patient requirements (purchasing supplements, phone queries, etc.) 2-Somewhat dissatisfied
On-going patient requirements (purchasing supplements, phone queries, etc.) 1-Very dissatisfied
Front desk experience
Front desk experience 5-Very satisfied
Front desk experience 4-Somewhat satisfied
Front desk experience 3-Neither satisfied nor dissatisfied
Front desk experience 2-Somewhat dissatisfied
Front desk experience 1-Very dissatisfied
7
. Thinking of your most recent experience with our clinic, how much do you agree with the following statements?
5-Strongly agree
4-Somewhat agree
3-Neither agree nor disagree
2-Somewhat disagree
1-Strongly disagree
The service/care I received was worth the fee
*
Thinking of your most recent experience with our clinic, how much do you agree with the following statements? The service/care I received was worth the fee 5-Strongly agree
The service/care I received was worth the fee 4-Somewhat agree
The service/care I received was worth the fee 3-Neither agree nor disagree
The service/care I received was worth the fee 2-Somewhat disagree
The service/care I received was worth the fee 1-Strongly disagree
The Clinic does what it claims
The Clinic does what it claims 5-Strongly agree
The Clinic does what it claims 4-Somewhat agree
The Clinic does what it claims 3-Neither agree nor disagree
The Clinic does what it claims 2-Somewhat disagree
The Clinic does what it claims 1-Strongly disagree
The practitioners provide what I need
The practitioners provide what I need 5-Strongly agree
The practitioners provide what I need 4-Somewhat agree
The practitioners provide what I need 3-Neither agree nor disagree
The practitioners provide what I need 2-Somewhat disagree
The practitioners provide what I need 1-Strongly disagree
The Clinic services are competitively priced
The Clinic services are competitively priced 5-Strongly agree
The Clinic services are competitively priced 4-Somewhat agree
The Clinic services are competitively priced 3-Neither agree nor disagree
The Clinic services are competitively priced 2-Somewhat disagree
The Clinic services are competitively priced 1-Strongly disagree
Thank you for your valuable time and input.
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