Beechworth Carriage Motor Inn Guest Feedback Survey
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1. Beechworth Carriage Motor Inn - Guest Feedback

Thank you for completing our Guest Feedback Survey.
Your responses help us to improve the experience we offer our guests.
Catherine & Brian

1. Please rate your Check In Experience

	Excellent	Very Good	Good	Average	Poor
Fast & effecient	*Please rate your Check In Experience Fast & effecient Excellent	Fast & effecient Very Good	Fast & effecient Good	Fast & effecient Average	Fast & effecient Poor
Were reservations made according to your preferences & requirements	Were reservations made according to your preferences & requirements Excellent	Were reservations made according to your preferences & requirements Very Good	Were reservations made according to your preferences & requirements Good	Were reservations made according to your preferences & requirements Average	Were reservations made according to your preferences & requirements Poor
Were you promptly greeted by smiles	Were you promptly greeted by smiles Excellent	Were you promptly greeted by smiles Very Good	Were you promptly greeted by smiles Good	Were you promptly greeted by smiles Average	Were you promptly greeted by smiles Poor

Other (please specify)

2. What was the name of the person who checked you in?

What was the name of the person who checked you in?

3. Please rate your Room Experience

	Excellent	Very Good	Good	Average	Poor
Comfort Level of your bed	*Please rate your Room Experience Comfort Level of your bed Excellent	Comfort Level of your bed Very Good	Comfort Level of your bed Good	Comfort Level of your bed Average	Comfort Level of your bed Poor
Cleanliness of your room	Cleanliness of your room Excellent	Cleanliness of your room Very Good	Cleanliness of your room Good	Cleanliness of your room Average	Cleanliness of your room Poor
well organised & easily accessible	well organised & easily accessible Excellent	well organised & easily accessible Very Good	well organised & easily accessible Good	well organised & easily accessible Average	well organised & easily accessible Poor
Lighting sufficient	Lighting sufficient Excellent	Lighting sufficient Very Good	Lighting sufficient Good	Lighting sufficient Average	Lighting sufficient Poor
Internet access fast & easy	Internet access fast & easy Excellent	Internet access fast & easy Very Good	Internet access fast & easy Good	Internet access fast & easy Average	Internet access fast & easy Poor

how may we enhance your comfort & enjoyment

4. Did you -

	Yes	No
Eat in our restaurant	*Did you - Eat in our restaurant Yes	Eat in our restaurant No
Have room service	Have room service Yes	Have room service No

5. Please rate your eating experience with us

	Excellent	Very Good	Good	Average	Poor
Service	*Please rate your eating experience with us Service Excellent	Service Very Good	Service Good	Service Average	Service Poor
Menu Variety	Menu Variety Excellent	Menu Variety Very Good	Menu Variety Good	Menu Variety Average	Menu Variety Poor
Quality of food	Quality of food Excellent	Quality of food Very Good	Quality of food Good	Quality of food Average	Quality of food Poor
Food presentation	Food presentation Excellent	Food presentation Very Good	Food presentation Good	Food presentation Average	Food presentation Poor
temperature of food	temperature of food Excellent	temperature of food Very Good	temperature of food Good	temperature of food Average	temperature of food Poor
delivery time	delivery time Excellent	delivery time Very Good	delivery time Good	delivery time Average	delivery time Poor

Other (please specify)

6. How can we add value to your needs - motel service

How can we add value to your needs - motel service

7. How can we add value to your needs - maintenance

How can we add value to your needs - maintenance

8. How can we add value to your needs - ambience/decore

How can we add value to your needs - ambience/decore

9. How can we add value to your needs - other

How can we add value to your needs - other

10. Please rate Our Motel Employees - offering their assistance & services

	Excellent	Very Good	Good	Average	Poor
express confidence in meeting your requests	*Please rate Our Motel Employees - offering their assistance & services express confidence in meeting your requests Excellent	express confidence in meeting your requests Very Good	express confidence in meeting your requests Good	express confidence in meeting your requests Average	express confidence in meeting your requests Poor
Act promptly and efficiently	Act promptly and efficiently Excellent	Act promptly and efficiently Very Good	Act promptly and efficiently Good	Act promptly and efficiently Average	Act promptly and efficiently Poor
Present as warm & dedicated	Present as warm & dedicated Excellent	Present as warm & dedicated Very Good	Present as warm & dedicated Good	Present as warm & dedicated Average	Present as warm & dedicated Poor
Offer total guest satisfaction	Offer total guest satisfaction Excellent	Offer total guest satisfaction Very Good	Offer total guest satisfaction Good	Offer total guest satisfaction Average	Offer total guest satisfaction Poor

Any employee who exceeded expectation

11. Overall Satisfaction, in what way have we done exceptionally well

Overall Satisfaction, in what way have we done exceptionally well

12. How can we improve to make our motel the 'place to stay'

How can we improve to make our motel the 'place to stay'

13. Your Reason for Visiting

Your Reason for Visiting Holiday

Sport

Business

Visiting family/friends

Tour Group

Other (please specify)

14. Age range

Age range 18-27

25-34

35-44

45-54

55-64

65+

Other (please specify)

15. How did you hear about our motel

How did you hear about our motel RACV

NRMA

RACQ

Internet

Bus tour group

previous visit

personal recommendation

Other (please specify)

16. If you found us on the internet, which site was it?

If you found us on the internet, which site was it?

17. Will you visit us in future

Will you visit us in future Yes

If not, why?

18. Did you find our motel value for money

Did you find our motel value for money Yes

Other (please specify)

19. Other Comments

Other Comments

20. What other facilities would you like to see in your room

What other facilities would you like to see in your room

21. Details about your visit:

Details about your visit: Which room did you stay in?
Date of your visit:
How many days did you stay?

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Beechworth Carriage Motor Inn Guest Feedback SurveyExit this survey

1. Beechworth Carriage Motor Inn - Guest Feedback

Beechworth Carriage Motor Inn Guest Feedback Survey
Exit this survey