CUBS MEMBER SURVEY
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1. Default Section
1
. What do you use our online sites (www.cubsonline.org and www.coopfcu.com) for primarily?
What do you use our online sites (www.cubsonline.org and www.coopfcu.com) for primarily?
Online Banking
Services Information
Directions
Rates
Financial Questions
Loans
Promotional News
Sponsorship opportunities
Other
2
. What other services would you like to see online?
What other services would you like to see online?
3
. How can we improve online and in-branch operations?
How can we improve online and in-branch operations?
4
. How would you rate our service and overall performance? 1 being the least satisfied and 7 being the most satisfied.
1
2
3
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5
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7
Satisfaction
*
How would you rate our service and overall performance? 1 being the least satisfied and 7 being the most satisfied. Satisfaction 1
Satisfaction 2
Satisfaction 3
Satisfaction 4
Satisfaction 5
Satisfaction 6
Satisfaction 7
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