HFBCU Services
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1
. Where do you go to get information about serivces and account types that HFBCU has to offer? (Select the top two that apply)
Where do you go to get information about serivces and account types that HFBCU has to offer? (Select the top two that apply)
Website, www.hfbcu.com
Call the office, 317-692-7607
Email, creditunion@infarmbureau.com
Contact a specific employee
Lobby Advertistement
Statement
Other (please specify)
2
. What is the most valuable account type that you use?
What is the most valuable account type that you use?
Regular Savings
Share Draft (Checking)
Christmas Club
Vacation Club
Money Market
Special Savings
Other (please specify)
3
. If you do not have a checking at HFBCU, please indicate the reason that has caused this...
If you do not have a checking at HFBCU, please indicate the reason that has caused this...
Unaware of checking accounts
Difficulty of switching automatic deduction
Difficulty of switching payroll deposits
Cost of Bill Pay (First month free, $4.95/month after)
Limited mobile access
Other (please specify)
4
. If HFBCU is not your pirmary financial institution, let us know what we can do to earn your business...
If HFBCU is not your pirmary financial institution, let us know what we can do to earn your business...
5
. How important is it for HFBCU to offer a mobile banking application, aside from what is currently available online with Perfect Teller or thru the phone system Sybil?
How important is it for HFBCU to offer a mobile banking application, aside from what is currently available online with Perfect Teller or thru the phone system Sybil?
Extremely Important
Important
Not important at all
Other (please specify)
6
. When thinking about fees, how would you rate HFBCU's fee prices compared to other financial institutions?
When thinking about fees, how would you rate HFBCU's fee prices compared to other financial institutions?
Lower than the competition
About the same
Higher than the competition
Other (please specify)
7
. What do you think about free electronic statements accessilbe online with Perfect Teller and email notification when they are available?
What do you think about free electronic statements accessilbe online with Perfect Teller and email notification when they are available?
They are great. There is no need to offer paper statements.
Good idea, but I would still like to have the option to have paper statements.
Bad idea, you should only offer paper statements
8
. Do you like the HFBCU website, www.hfbcu.com?
Do you like the HFBCU website, www.hfbcu.com?
Yes
No
Other (please specify)
9
. You can access your account at nationside Service Center locations and outlets. What are your thoughts on these locations?
You can access your account at nationside Service Center locations and outlets. What are your thoughts on these locations?
They are great. It is nice t ohave access options nationwide with extended hours.
They are nice
I do not like to use them
I did not know we had the account access option
Other (please specify)
10
. If you would like to be entered into the drawing for a $25 Gas Card please fill in your name and email to be notified. ** Please remember, any answers you have provided are confidential, and are not attached to your information once submitted ** Thank you for your reponse!
If you would like to be entered into the drawing for a $25 Gas Card please fill in your name and email to be notified. ** Please remember, any answers you have provided are confidential, and are not attached to your information once submitted ** Thank you for your reponse!
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