Exit this survey Building and Zoning Customer Satisfaction Survey Question Title * 1. Are you here to Apply for a Permit Pay for the Permit Contractor Registration Pay for Annual Inspection Other (please specify) Question Title * 2. Was your experience with customer service at the Department of Building & Zoning better than you expected it to be, worse than you expected it to be, or about what you expected it to be? Much better Somewhat better Slightly better About what was expected Slightly worse Somewhat worse Much worse Question Title * 3. How eager to help you were the customer service representative(s) at the Department of Building & Zoning? Extremely eager Very eager Moderately eager Slightly eager Not at all eager Question Title * 4. How long did you have to wait before a customer service representative at the Department of Building & Zoning began to help you? Extremely long Very long Moderately long Slightly long Not at all long Question Title * 5. How knowledgeable were the customer service representative(s) at the Department of Building & Zoning? Extremely knowledgeable Very knowledgeable Moderately knowledgeable Slightly knowledgeable Not at all knowledgeable Question Title * 6. How well did the customer service representative(s) at the Department of Building & Zoning communicate with you? Extremely well Very well Moderately well Slightly well Not at all well Question Title * 7. How clear was the information the customer service representative(s) at the Department of Building & Zoning gave you? Extremely clear Very clear Moderately clear Slightly clear Not at all clear Question Title * 8. How professional are the customer service representatives at the Department of Building & Zoning? Extremely professional Very professional Moderately professional Slightly professional Not at all professional Question Title * 9. How often do you use our service? Extremely often Very often Moderately often Slightly often Not at all often Question Title * 10. How responsive is the Department of Building & Zoning? Extremely responsive Very responsive Moderately responsive Slightly responsive Not at all responsive Question Title * 11. Overall, are you satisfied with the employee(s) at Department of Building & Zoning, neither satisfied nor dissatisfied with it, or dissatisfied with it? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 12. If you have any additional comments please enter them here: Done