Callers to MindLine - feedback survey

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1. Please complete this survey just once. Thanks.

Which best describes how often you use, or have used Bristol MindLine?

Please complete this survey just once. Thanks. Which best describes how often you use, or have used Bristol MindLine? Every open night	Most open nights	Once a week	Once a fortnight	Once a month	Occasionally	Once only
If you want to say more about how often you use Mindline, let us know in the box below:

2. Would you describe your experience of phoning MindLine as

Would you describe your experience of phoning MindLine as Excellent

Very good

OK

Poor

Very poor

If you want to say more about your experience, let us know in the box below:

3. When you rang MindLine, what did you talk about? (You can choose more than one category)

When you rang MindLine, what did you talk about? (You can choose more than one category) Isolated/lonely

Anxious

Depression

Schizophrenia

Eating distress

Obsessive Compulsive Disorder

Personality Disorder

Bi-polar Disorder

Hearing voices

Social phobia

Self injury

Abuse or rape

Panic attack, or flashback

Suicidal

Sexuality

Addiction, or drug use

Violence

Bereavement

Relationship issues

Medication

Mental health legal rights

Accommodation, housing

Benefits, money, or debt

Carer/relative/partner/friend

Information request/signposting to other agency

Physical health

If you talked about something not included in the list above, let us know in the box below:

4. Choose which of the following best describes your experience of ringing MindLine. DURING the call/s I felt:

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	N/A
Listened to	*Choose which of the following best describes your experience of ringing MindLine. DURING the call/s I felt: Listened to Strongly agree	Listened to Agree	Listened to Neither agree nor disagree	Listened to Disagree	Listened to Strongly disagree	Listened to N/A
Valued	Valued Strongly agree	Valued Agree	Valued Neither agree nor disagree	Valued Disagree	Valued Strongly disagree	Valued N/A
Supported	Supported Strongly agree	Supported Agree	Supported Neither agree nor disagree	Supported Disagree	Supported Strongly disagree	Supported N/A
Understood	Understood Strongly agree	Understood Agree	Understood Neither agree nor disagree	Understood Disagree	Understood Strongly disagree	Understood N/A

If you want to add anything about how you felt during the call, let us know in the box below:

5. Choose the score which best describes your experience. AFTER calling MindLine I felt:

	Strongly agree	Agree	OK	Disagree	Strongly disagree
Calmer	*Choose the score which best describes your experience. AFTER calling MindLine I felt: Calmer Strongly agree	Calmer Agree	Calmer OK	Calmer Disagree	Calmer Strongly disagree
Less isolated	Less isolated Strongly agree	Less isolated Agree	Less isolated OK	Less isolated Disagree	Less isolated Strongly disagree
More able to make decisions	More able to make decisions Strongly agree	More able to make decisions Agree	More able to make decisions OK	More able to make decisions Disagree	More able to make decisions Strongly disagree
Better in myself	Better in myself Strongly agree	Better in myself Agree	Better in myself OK	Better in myself Disagree	Better in myself Strongly disagree

If you want to tell us how you felt after the call, let us know in the box below:

6. Did calling MindLine help with the following:

Did calling MindLine help with the following: Taking better care of yourself

Self-confidence

Managing stress better

Managing anger better

If you want to tell us about ways in which Mindline has helped you, let us know in the box below:

7. When you rang MindLine, were you using any mental health support services? E.g. GP, Crisis Team, CPN, drop-in or support group, other telephone helplines, etc.

Please let us know here:

When you rang MindLine, were you using any mental health support services? E.g. GP, Crisis Team, CPN, drop-in or support group, other telephone helplines, etc. Please let us know here:

8. It's more and more important for us to try to collect information about which groups of people are using the helpline, and which aren't. Our funders want to know this information to help them make their decisions, and we do too so that we can try to improve the service.

If you answer questions 8 and 9 we'd be grateful.

	Asian or Asian British	Black or Black British	Chinese or other ethnic group	Dual Heritage	White	Prefer not to answer
Race and ethnicity	It's more and more important for us to try to collect information about which groups of people are using the helpline, and which aren't. Our funders want to know this information to help them make their decisions, and we do too so that we can try to improve the service. If you answer questions 8 and 9 we'd be grateful. Race and ethnicity Asian or Asian British	Black or Black British	Chinese or other ethnic group	Dual Heritage	White	Prefer not to answer

If your race or ethnicity isn't included above, you can put it here:

9. Age, gender, sexual orientation, disability, experience of mental ill health or emotional distress, faith.

	Age	Gender	Sexual orientation	Do you consider yourself disabled?	Experience of mental ill health or emotional distress	Use mental health services	Faith
Please select	Age, gender, sexual orientation, disability, experience of mental ill health or emotional distress, faith. Please select Age	Gender	Sexual orientation	Do you consider yourself disabled?	Experience of mental ill health or emotional distress	Use mental health services	Faith

10. Please let us have any other comments, including ideas for improving Mindline:

Please let us have any other comments, including ideas for improving Mindline:

Callers to MindLine - feedback survey
Exit this survey

1. Default Section

*
1. Please complete this survey just once. Thanks.

Which best describes how often you use, or have used Bristol MindLine?

2. Would you describe your experience of phoning MindLine as

3. When you rang MindLine, what did you talk about? (You can choose more than one category)

4. Choose which of the following best describes your experience of ringing MindLine. DURING the call/s I felt:

5. Choose the score which best describes your experience. AFTER calling MindLine I felt:

6. Did calling MindLine help with the following:

7. When you rang MindLine, were you using any mental health support services? E.g. GP, Crisis Team, CPN, drop-in or support group, other telephone helplines, etc.

Please let us know here:

9. Age, gender, sexual orientation, disability, experience of mental ill health or emotional distress, faith.

10. Please let us have any other comments, including ideas for improving Mindline:

Callers to MindLine - feedback surveyExit this survey

1. Default Section

*1. Please complete this survey just once. Thanks.Which best describes how often you use, or have used Bristol MindLine?

2. Would you describe your experience of phoning MindLine as

3. When you rang MindLine, what did you talk about? (You can choose more than one category)

4. Choose which of the following best describes your experience of ringing MindLine. DURING the call/s I felt:

5. Choose the score which best describes your experience. AFTER calling MindLine I felt:

6. Did calling MindLine help with the following:

7. When you rang MindLine, were you using any mental health support services? E.g. GP, Crisis Team, CPN, drop-in or support group, other telephone helplines, etc. Please let us know here:

9. Age, gender, sexual orientation, disability, experience of mental ill health or emotional distress, faith.

10. Please let us have any other comments, including ideas for improving Mindline:

Callers to MindLine - feedback survey
Exit this survey

*
1. Please complete this survey just once. Thanks.

Which best describes how often you use, or have used Bristol MindLine?

7. When you rang MindLine, were you using any mental health support services? E.g. GP, Crisis Team, CPN, drop-in or support group, other telephone helplines, etc.

Please let us know here: