The staff are easy to talk to and encourage me to ask questions.
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Staff listen to me when I speak.
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The staff always explain things in a way that is easy to understand.
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I know how to make a suggestion or complaint.
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I feel that I am involved to the extent that I want to be in decisions about my care.
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The programs and service have helped me improve my health and well-being
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My health care provider always spends enough time with me
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