Client Survey 1.0
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Tell us what you think!
Our mission is to provide the finest animal patient care and excellent client service. You can help us reach and maintain this level of service by sharing your veterinary needs and expectations. By completing this, you will be a part of our team meetings where your comments will be discussed and acted upon. Thank you for your time and effort. We truly appreciate your feedback.

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1. The reception area was:

	Yes	Somewhat	No
Comfortable	*The reception area was: Comfortable Yes	Comfortable Somewhat	Comfortable No
Neat,Clean and countertops free of clutter	Neat,Clean and countertops free of clutter Yes	Neat,Clean and countertops free of clutter Somewhat	Neat,Clean and countertops free of clutter No
Organized and efficient in handling your transaction	Organized and efficient in handling your transaction Yes	Organized and efficient in handling your transaction Somewhat	Organized and efficient in handling your transaction No
Odor-free	Odor-free Yes	Odor-free Somewhat	Odor-free No
Child-Friendly	Child-Friendly Yes	Child-Friendly Somewhat	Child-Friendly No

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2. The Receptionist(s):

	Yes	Somewhat	No
Greeted me promptly	*The Receptionist(s): Greeted me promptly Yes	Greeted me promptly Somewhat	Greeted me promptly No
Seemed warm and cheerful	Seemed warm and cheerful Yes	Seemed warm and cheerful Somewhat	Seemed warm and cheerful No
Gave me undivided attention	Gave me undivided attention Yes	Gave me undivided attention Somewhat	Gave me undivided attention No
Seemed hospitable	Seemed hospitable Yes	Seemed hospitable Somewhat	Seemed hospitable No
Answered all my questions	Answered all my questions Yes	Answered all my questions Somewhat	Answered all my questions No

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3. On a scale 1-5 with 5 being excellent how would you rate the Receptionist(s):

On a scale 1-5 with 5 being excellent how would you rate the Receptionist(s): 1

4. The Technician(s):

	Yes	Somewhat	No
Greeted me warmly	*The Technician(s): Greeted me warmly Yes	Greeted me warmly Somewhat	Greeted me warmly No
Was gentle with my pet	Was gentle with my pet Yes	Was gentle with my pet Somewhat	Was gentle with my pet No
Seemed proficient and knowledgable	Seemed proficient and knowledgable Yes	Seemed proficient and knowledgable Somewhat	Seemed proficient and knowledgable No
Gave me the information I needed	Gave me the information I needed Yes	Gave me the information I needed Somewhat	Gave me the information I needed No

5. On a scale 1-5 with 5 being excellent how would you rate the Technician(s):

On a scale 1-5 with 5 being excellent how would you rate the Technician(s): 1

6. The Veterinarian(s):

	Yes	Somewhat	No
Was professional in manner and appearance	*The Veterinarian(s): Was professional in manner and appearance Yes	Was professional in manner and appearance Somewhat	Was professional in manner and appearance No
Was polite and friendly	Was polite and friendly Yes	Was polite and friendly Somewhat	Was polite and friendly No
Listened to what I said	Listened to what I said Yes	Listened to what I said Somewhat	Listened to what I said No
Took an appropriate amount of time with me	Took an appropriate amount of time with me Yes	Took an appropriate amount of time with me Somewhat	Took an appropriate amount of time with me No
Described, diagnosed and treated my pet to my satisfaction	Described, diagnosed and treated my pet to my satisfaction Yes	Described, diagnosed and treated my pet to my satisfaction Somewhat	Described, diagnosed and treated my pet to my satisfaction No
Gave clear advice about how to treat my pet	Gave clear advice about how to treat my pet Yes	Gave clear advice about how to treat my pet Somewhat	Gave clear advice about how to treat my pet No
Answered all my questions	Answered all my questions Yes	Answered all my questions Somewhat	Answered all my questions No

7. On a scale 1-5 with 5 being excellent how would you rate the Veterinarian:

On a scale 1-5 with 5 being excellent how would you rate the Veterinarian: 1

8. For our Boarding Clients.

	Yes	Somewhat	No
Did you review our website www.parkwoodanimalhospital.com for our boarding options, policies,forms and fees	*For our Boarding Clients. Did you review our website www.parkwoodanimalhospital.com for our boarding options, policies,forms and fees Yes	Did you review our website www.parkwoodanimalhospital.com for our boarding options, policies,forms and fees Somewhat	Did you review our website www.parkwoodanimalhospital.com for our boarding options, policies,forms and fees No
Were our boarding policies explained to you	Were our boarding policies explained to you Yes	Were our boarding policies explained to you Somewhat	Were our boarding policies explained to you No
Was your drop off and pick-up performed in a timely manner	Was your drop off and pick-up performed in a timely manner Yes	Was your drop off and pick-up performed in a timely manner Somewhat	Was your drop off and pick-up performed in a timely manner No
Was your pet clean and odor free when picked up from boarding	Was your pet clean and odor free when picked up from boarding Yes	Was your pet clean and odor free when picked up from boarding Somewhat	Was your pet clean and odor free when picked up from boarding No
Did we meet your expectations	Did we meet your expectations Yes	Did we meet your expectations Somewhat	Did we meet your expectations No

Do you have any additional comments or suggestions? If answered no to any of the above questions please comment so we may improve our services.

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9. Your overall visit at Parkwood Animal Hospital and Boarding:

	Yes	Somewhat	No
Was your wait time reasonable	*Your overall visit at Parkwood Animal Hospital and Boarding: Was your wait time reasonable Yes	Was your wait time reasonable Somewhat	Was your wait time reasonable No
If no to above was your wait time explained	If no to above was your wait time explained Yes	If no to above was your wait time explained Somewhat	If no to above was your wait time explained No
Do you feel the fees are fair	Do you feel the fees are fair Yes	Do you feel the fees are fair Somewhat	Do you feel the fees are fair No
Would you recommend us to others	Would you recommend us to others Yes	Would you recommend us to others Somewhat	Would you recommend us to others No

Do you have any additional comments or suggestions?

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Client Survey 1.0Exit this survey

*1. The reception area was:

*2. The Receptionist(s):

*3. On a scale 1-5 with 5 being excellent how would you rate the Receptionist(s):