Unauthorized and Unofficial Potomac Edison/Mon Power/West Penn Power Customer Satisfaction Survey

A survey by the people, for the people

 
FirstEnergy utilities Potomac Edison, Mon Power and West Penn Power believe that most of their customers would rate their service highly. The customers believe FirstEnergy's customer satisfaction surveys are skewed. Let's see what our own survey says! Please answer just 5 short questions below. Estimated time to complete is one minute. The survey is completely anonymous, but you can only vote once.
*
1. What is the ZIP code of your home or business taking service from Potomac Edison, Mon Power or West Penn Power? (enter 5-digit ZIP code; for example, 25425 or 25443)
*
2. Using any number from 1 to 10, where 1 is the worst service possible and 10 is the best service possible, what number would you use to rate your overall service from Potomac Edison, Mon Power or West Penn Power?
12345678910
3. Has Potomac Edison, Mon Power or West Penn Power read your electric meter every other month as required by its WV (or other state) PSC tariff?
4. Have you received electric bills that are:
5. If you have made a telephone inquiry about your bill to FirstEnergy's Customer Service Center for Potomac Edison Mon Power or West Penn Power customers, please rate your experience on a scale from 1 to 10, where 1 is the worst service possible and 10 is the best service possible:
12345678910N/A
*
6. If you had a choice of equally-priced electric service providers, how likely would you be to choose a FirstEnergy company such as Potomac Edison, Mon Power or West Penn Power as your service provider?
Share
Powered by SurveyMonkey
Check out our sample surveys and create your own now!