Service
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1. Default Section
100%
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1
. How long have you been a customer?
How long have you been a customer?
1-6 months
6-12 months
12-18 months
18-24 months
24+ months
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2
. What type of customer are you?
What type of customer are you?
Residential
Commercial
Restaurant
Institutional
Governmental
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3
. What type of service do you have with us?
What type of service do you have with us?
Pest Control
Termite Control
Mosquito Control
Bed Bug Control
4
. Who is your service technician?
Who is your service technician?
Liz
J.R.
Mark
James
Other
5
. On a scale of 1-5, 1 being the lowest. How would you rate your technician's technical knowledge?
On a scale of 1-5, 1 being the lowest. How would you rate your technician's technical knowledge?
1
2
3
4
5
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6
. How would you rate your customer service from your service technician? 1 being the lowest 5 being the highest
How would you rate your customer service from your service technician? 1 being the lowest 5 being the highest
1
2
3
4
5
*
7
. How would you rate the customer service from the office staff?
1 being the lowest and 5 being the highest
How would you rate the customer service from the office staff? 1 being the lowest and 5 being the highest
1
2
3
4
5
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8
. What do you like best about Gene's Pest Control?
What do you like best about Gene's Pest Control?
Service Technicians
Overall Customer service
Our Services Offered
Our Pricing
Office Personnel
Other (please specify)
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9
. What aspect of our company do you feel needs to be improved?
What aspect of our company do you feel needs to be improved?
Scheduling
Technician Knowledge
Office Communication
Technician Communication
Billing
Online Access to Account
Other (please specify)
10
. Please provide any feedback you feel that we need to know either positive or negative.
Please provide any feedback you feel that we need to know either positive or negative.
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