Customer Satisfaction Survey
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How Are We Doing?
We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)
1
. Please rate the following aspects of our website.
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Understanding our website focus?
*
Please rate the following aspects of our website. Understanding our website focus? Excellent
Understanding our website focus? Good
Understanding our website focus? Adequate
Understanding our website focus? Poor
Understanding our website focus? Unacceptable
Understanding our website focus? N/A
Communicating clearly and effectively
Communicating clearly and effectively Excellent
Communicating clearly and effectively Good
Communicating clearly and effectively Adequate
Communicating clearly and effectively Poor
Communicating clearly and effectively Unacceptable
Communicating clearly and effectively N/A
Keeping you informed of progress
Keeping you informed of progress Excellent
Keeping you informed of progress Good
Keeping you informed of progress Adequate
Keeping you informed of progress Poor
Keeping you informed of progress Unacceptable
Keeping you informed of progress N/A
Responding promptly to problems
Responding promptly to problems Excellent
Responding promptly to problems Good
Responding promptly to problems Adequate
Responding promptly to problems Poor
Responding promptly to problems Unacceptable
Responding promptly to problems N/A
Meeting overall project objectives
Meeting overall project objectives Excellent
Meeting overall project objectives Good
Meeting overall project objectives Adequate
Meeting overall project objectives Poor
Meeting overall project objectives Unacceptable
Meeting overall project objectives N/A
2
. How do you rate the quality of our website?
How do you rate the quality of our website?
Excellent
Good
Adequate
Poor
Unacceptable
Other (please specify)
3
. What level of confidence do you have when dealing with Pan Missions Canada?
What level of confidence do you have when dealing with Pan Missions Canada?
Complete
A lot
Some
Little
None
Other (please specify)
4
. Overall, is our performance ...
Overall, is our performance ...
Getting much better?
Getting better?
Staying at about the same level?
Getting worse?
Getting much worse?
5
. Based on your experience how likely are you to continue to support PAN in the future?
Based on your experience how likely are you to continue to support PAN in the future?
Certain
Very likely
Somewhat likely
Unlikely
Very unlikely
Other (please specify)
6
. Which method of donation do you find most convenient?
Which method of donation do you find most convenient?
Credit card
Cheque
Money order
PayPal
Email money transfer
Cash
Other (please specify)
7
. If you have any suggestions regarding how we could improve our website or Pan Missions Canada, please enter them in the box below. Thank you for your support!
If you have any suggestions regarding how we could improve our website or Pan Missions Canada, please enter them in the box below. Thank you for your support!
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