SMSU Library User Satisfaction Survey

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1. Would you recommend this library to a friend?
Why or Why not?

Would you recommend this library to a friend? Why or Why not?

2. Select the frequency that best answers each question below.

	daily	weekly	monthly	once a year	not a all
How often do you visit the library?	*Select the frequency that best answers each question below. How often do you visit the library? daily	How often do you visit the library? weekly	How often do you visit the library? monthly	How often do you visit the library? once a year	How often do you visit the library? not a all
How often do you ask a librarian for help?	How often do you ask a librarian for help? daily	How often do you ask a librarian for help? weekly	How often do you ask a librarian for help? monthly	How often do you ask a librarian for help? once a year	How often do you ask a librarian for help? not a all
How often do you access library resources from your home/residence hall/workplace?	How often do you access library resources from your home/residence hall/workplace? daily	How often do you access library resources from your home/residence hall/workplace? weekly	How often do you access library resources from your home/residence hall/workplace? monthly	How often do you access library resources from your home/residence hall/workplace? once a year	How often do you access library resources from your home/residence hall/workplace? not a all

3. How satisfied are you with each of the following?

	extremely	very	satisfactory	not very	not at all
With our staff services?	*How satisfied are you with each of the following? With our staff services? extremely	With our staff services? very	With our staff services? satisfactory	With our staff services? not very	With our staff services? not at all
With our AskRef services?	With our AskRef services? extremely	With our AskRef services? very	With our AskRef services? satisfactory	With our AskRef services? not very	With our AskRef services? not at all
With our Instruction services?	With our Instruction services? extremely	With our Instruction services? very	With our Instruction services? satisfactory	With our Instruction services? not very	With our Instruction services? not at all
With our Circulation services?	With our Circulation services? extremely	With our Circulation services? very	With our Circulation services? satisfactory	With our Circulation services? not very	With our Circulation services? not at all
With our Interlibrary Loan services?	With our Interlibrary Loan services? extremely	With our Interlibrary Loan services? very	With our Interlibrary Loan services? satisfactory	With our Interlibrary Loan services? not very	With our Interlibrary Loan services? not at all
With our Webpage?	With our Webpage? extremely	With our Webpage? very	With our Webpage? satisfactory	With our Webpage? not very	With our Webpage? not at all
With our Government Documents services?	With our Government Documents services? extremely	With our Government Documents services? very	With our Government Documents services? satisfactory	With our Government Documents services? not very	With our Government Documents services? not at all
With our Course Reserves?	With our Course Reserves? extremely	With our Course Reserves? very	With our Course Reserves? satisfactory	With our Course Reserves? not very	With our Course Reserves? not at all
With our Computer Access?	With our Computer Access? extremely	With our Computer Access? very	With our Computer Access? satisfactory	With our Computer Access? not very	With our Computer Access? not at all

4. Are there other resources you would like the library to offer? (Check all that apply)

Are there other resources you would like the library to offer? (Check all that apply)   more journals more newspapers more microforms more online journals more computers more online databases more books more staffing more electronic books

Other (please specify)

5. Are you aware of the library's new cell phone policy?

Are you aware of the library's new cell phone policy?   Yes No

6. Are students respecting the new policy (are cellphone conversations less disruptive)?

Are students respecting the new policy (are cellphone conversations less disruptive)?   Yes Somewhat No

7. Is the Library's home web page easy to find from the University's home page?

Is the Library's home web page easy to find from the University's home page?   Yes No

8. Your status is

Your status is   a student

a faculty

a staff

a visitor

an alumni

9. Please write your suggestions or comments about how we can improve our services to you.

Please write your suggestions or comments about how we can improve our services to you.