Exit this survey ITIC 2010 Apple Consumer & Enterprise Survey 1. Default Section Question Title * 1. Approximately how many desktops/notebooks are in your organization? 1 to 25 26 to 50 51 to 100 101 to 250 251 to 500 501 to 1,000 1,001 to 3,000 3,001 to 5,000 5,001 to 10,000 More than 10,000 Question Title * 2. Approximately how many servers are in your organization? 1 to 10 11 to 20 21 to 30 31 to 50 51 to 100 101 to 250 251 to 500 More than 500 Question Title * 3. Which option best describes the industry of your primary business operations? Academic Accounting Advertising Aerospace Automotive Banking Chemicals Communications Construction Consulting Consumer Products Defense Electronics Energy Engineering Finance Food Processing Government Grocery Healthcare Hospital Insurance IT/Technology Services Provider Legal Manufacturing Media & Entertainment Metals Municipality/Municipal Agency News Organization Non Profit Pharmaceuticals Oil & Gas Real Estate Retail Sales Sports Organization Telecommunications Transportation Travel Utility Question Title * 4. Please estimate the number of the following Apple devices in your organization 1 to 5 6 to 10 11 to 25 25 to 50 51 to 100 101 to 250 251 to 500 500 to 1,000 1,001 to 3,000 3,001 to 5,000 5,001 to 10,000 More than 10,000 Macintosh desktop/notebook Macintosh desktop/notebook 1 to 5 Macintosh desktop/notebook 6 to 10 Macintosh desktop/notebook 11 to 25 Macintosh desktop/notebook 25 to 50 Macintosh desktop/notebook 51 to 100 Macintosh desktop/notebook 101 to 250 Macintosh desktop/notebook 251 to 500 Macintosh desktop/notebook 500 to 1,000 Macintosh desktop/notebook 1,001 to 3,000 Macintosh desktop/notebook 3,001 to 5,000 Macintosh desktop/notebook 5,001 to 10,000 Macintosh desktop/notebook More than 10,000 Mac OS X 10.x Mac OS X 10.x 1 to 5 Mac OS X 10.x 6 to 10 Mac OS X 10.x 11 to 25 Mac OS X 10.x 25 to 50 Mac OS X 10.x 51 to 100 Mac OS X 10.x 101 to 250 Mac OS X 10.x 251 to 500 Mac OS X 10.x 500 to 1,000 Mac OS X 10.x 1,001 to 3,000 Mac OS X 10.x 3,001 to 5,000 Mac OS X 10.x 5,001 to 10,000 Mac OS X 10.x More than 10,000 iPhone iPhone 1 to 5 iPhone 6 to 10 iPhone 11 to 25 iPhone 25 to 50 iPhone 51 to 100 iPhone 101 to 250 iPhone 251 to 500 iPhone 500 to 1,000 iPhone 1,001 to 3,000 iPhone 3,001 to 5,000 iPhone 5,001 to 10,000 iPhone More than 10,000 iPod iPod 1 to 5 iPod 6 to 10 iPod 11 to 25 iPod 25 to 50 iPod 51 to 100 iPod 101 to 250 iPod 251 to 500 iPod 500 to 1,000 iPod 1,001 to 3,000 iPod 3,001 to 5,000 iPod 5,001 to 10,000 iPod More than 10,000 Question Title * 5. Please describe how your organization and end users utilize the Apple devices Personal/Consumer Business Both Question Title * 6. Please rate the performance and reliability of the following Apple products/devices Excellent Very Good Good Satisfactory Poor Unsatisfactory Not Applicable Macintosh hardware Macintosh hardware Excellent Macintosh hardware Very Good Macintosh hardware Good Macintosh hardware Satisfactory Macintosh hardware Poor Macintosh hardware Unsatisfactory Macintosh hardware Not Applicable Mac OS X 10.x Mac OS X 10.x Excellent Mac OS X 10.x Very Good Mac OS X 10.x Good Mac OS X 10.x Satisfactory Mac OS X 10.x Poor Mac OS X 10.x Unsatisfactory Mac OS X 10.x Not Applicable iPhone iPhone Excellent iPhone Very Good iPhone Good iPhone Satisfactory iPhone Poor iPhone Unsatisfactory iPhone Not Applicable iPod Touch iPod Touch Excellent iPod Touch Very Good iPod Touch Good iPod Touch Satisfactory iPod Touch Poor iPod Touch Unsatisfactory iPod Touch Not Applicable iPod Nano iPod Nano Excellent iPod Nano Very Good iPod Nano Good iPod Nano Satisfactory iPod Nano Poor iPod Nano Unsatisfactory iPod Nano Not Applicable iTunes iTunes Excellent iTunes Very Good iTunes Good iTunes Satisfactory iTunes Poor iTunes Unsatisfactory iTunes Not Applicable Safari Web browser Safari Web browser Excellent Safari Web browser Very Good Safari Web browser Good Safari Web browser Satisfactory Safari Web browser Poor Safari Web browser Unsatisfactory Safari Web browser Not Applicable Other (please specify) Question Title * 7. Please rate the security of the following Apple products/devices Excellent Very Good Good Satisfactory Poor Unsatisfactory Not Applicable Macintosh hardware Macintosh hardware Excellent Macintosh hardware Very Good Macintosh hardware Good Macintosh hardware Satisfactory Macintosh hardware Poor Macintosh hardware Unsatisfactory Macintosh hardware Not Applicable Mac OS X 10.x Mac OS X 10.x Excellent Mac OS X 10.x Very Good Mac OS X 10.x Good Mac OS X 10.x Satisfactory Mac OS X 10.x Poor Mac OS X 10.x Unsatisfactory Mac OS X 10.x Not Applicable iPhone iPhone Excellent iPhone Very Good iPhone Good iPhone Satisfactory iPhone Poor iPhone Unsatisfactory iPhone Not Applicable iPod iPod Excellent iPod Very Good iPod Good iPod Satisfactory iPod Poor iPod Unsatisfactory iPod Not Applicable Safari Web browser Safari Web browser Excellent Safari Web browser Very Good Safari Web browser Good Safari Web browser Satisfactory Safari Web browser Poor Safari Web browser Unsatisfactory Safari Web browser Not Applicable Other (please specify) Question Title * 8. What do you like best about the following Apple products/devices? Select ALL that apply Macintosh hardware OS X 10x iPhone iPod Safari Web browser Ease of use Ease of use Macintosh hardware Ease of use OS X 10x Ease of use iPhone Ease of use iPod Ease of use Safari Web browser Leading edge features Leading edge features Macintosh hardware Leading edge features OS X 10x Leading edge features iPhone Leading edge features iPod Leading edge features Safari Web browser Performance Performance Macintosh hardware Performance OS X 10x Performance iPhone Performance iPod Performance Safari Web browser Reliability Reliability Macintosh hardware Reliability OS X 10x Reliability iPhone Reliability iPod Reliability Safari Web browser Remote access/mobility support Remote access/mobility support Macintosh hardware Remote access/mobility support OS X 10x Remote access/mobility support iPhone Remote access/mobility support iPod Remote access/mobility support Safari Web browser Wide application support Wide application support Macintosh hardware Wide application support OS X 10x Wide application support iPhone Wide application support iPod Wide application support Safari Web browser Integration/interoperability with other devices Integration/interoperability with other devices Macintosh hardware Integration/interoperability with other devices OS X 10x Integration/interoperability with other devices iPhone Integration/interoperability with other devices iPod Integration/interoperability with other devices Safari Web browser Security Security Macintosh hardware Security OS X 10x Security iPhone Security iPod Security Safari Web browser Manageability Manageability Macintosh hardware Manageability OS X 10x Manageability iPhone Manageability iPod Manageability Safari Web browser Competitive pricing Competitive pricing Macintosh hardware Competitive pricing OS X 10x Competitive pricing iPhone Competitive pricing iPod Competitive pricing Safari Web browser Accessories Accessories Macintosh hardware Accessories OS X 10x Accessories iPhone Accessories iPod Accessories Safari Web browser Extended battery life Extended battery life Macintosh hardware Extended battery life OS X 10x Extended battery life iPhone Extended battery life iPod Extended battery life Safari Web browser All of the above All of the above Macintosh hardware All of the above OS X 10x All of the above iPhone All of the above iPod All of the above Safari Web browser Question Title * 9. Have you experienced any performance or reliability issues with any of the following Apple products/devices? Yes No Unsure Not Applicable Macintosh hardware Macintosh hardware Yes Macintosh hardware No Macintosh hardware Unsure Macintosh hardware Not Applicable Mac OS X 10x Mac OS X 10x Yes Mac OS X 10x No Mac OS X 10x Unsure Mac OS X 10x Not Applicable iPhone iPhone Yes iPhone No iPhone Unsure iPhone Not Applicable iPod iPod Yes iPod No iPod Unsure iPod Not Applicable Safari Web browser Safari Web browser Yes Safari Web browser No Safari Web browser Unsure Safari Web browser Not Applicable Other (please specify) Question Title * 10. If you answered "Yes" to Question 9, please select the response that best describes the severity of the problem It was a minor glitch that was easily/quickly resolved It was a moderate issue that required a technical support call It was a somewhat severe issues that disrupted opeations for >30 minutes and required technical support It was a very severe issue that disrupted operations for >60 minutes and involved some data loss Question Title * 11. On average how often do you or the organization experience technical issues with Apple products/devices? Never Rarely Occasionally -- every few months Once a month Two to three times per month Regularly -- once or twice a week Daily Other (please specify) Question Title * 12. Are you or your organization concerned about the security of the iPhone? Yes No Unsure Question Title * 13. If you answered "Yes" to Question 12 are you/your organization taking appropriate measures/precautions to secure iPhone conversations, data and applications? Yes No We are studying the issue but have not yet taken action Unsure Question Title * 14. Please indicate the actions you have taken to secure the iPhone (Select ALL that apply). We use PINs/passcode to lock the data We only access secure Web sites We wipe the memory We setup and enable encryption We do not leave the iPhone unattended We do not have sensitive conversations in public places We do not allow others to use/share the iPhone Our mail servers are configured to allow IMAP or POP access via SSL only We deploy iPhone security applications like the Secure IT Management App from the Apple Store We have strict iPhone use and security policies in place All of the above None of the above Question Title * 15. If you do not currently own an iPhone, what brand(s) of smart phone do you/your organization use? (Select ALL that apply) RIM Blackberry Storm 2 RIM Blackberry Bold Palm PrePlus HTC Nexus One from Google Motorola Droid Sony Ericsson Nokia Samsung Velocity Mobile AT&T Other (please specify) Question Title * 16. If you do not currently own an iPhone what is the likelihood that you would switch to the platform? I/the organization have already decided to switch Very likely It's possible, we may switch when the current contract expires or the phone is obsolete Unlikely I/the organization will not switch; we're satisfied with our current brand/provider Question Title * 17. If you or your organization plans to purchase an iPad, please indicate the timeframe Already purchased Already ordered Within the first one to three months Within the first three to six months Within six to nine months Within 12 months No definitive timetable I'm going to wait until Apple cuts prices for the first time Undecided Question Title * 18. Do you have any other comments or feedback on Apple products or policies? REMEMBER to leave your EMAIL ADDRESS ALONG WITH YOUR COMMENT so we can contact you if you win the iPad, iPod or VIPRE for the Mac Done