Customer Satisfaction Survey Template
Exit this Survey
1
. How professional is our company?
How professional is our company?
Extremely professional
Very professional
Moderately professional
Slightly professional
Not at all professional
2
. How convenient is our website to use?
How convenient is our website to use?
Extremely convenient
Very convenient
Moderately convenient
Slightly convenient
Not at all convenient
3
. Compared to other shops, is our product quality better, worse, or about the same?
Compared to other shops, is our product quality better, worse, or about the same?
Much better
Somewhat better
Slightly better
About the same
Slightly worse
Somewhat worse
Much worse
4
. Compared to other shops, are our prices more reasonable, less reasonable, or about the same?
Compared to other shops, are our prices more reasonable, less reasonable, or about the same?
Much more reasonable
Somewhat more reasonable
Slightly more reasonable
About as reasonable
Slightly less reasonable
Somewhat less reasonable
Much less reasonable
5
. How responsive is our company?
How responsive is our company?
Extremely responsive
Very responsive
Moderately responsive
Slightly responsive
Not at all responsive
6
. How well do the sales representatives at our company answer your questions?
How well do the sales representatives at our company answer your questions?
Extremely well
Very well
Moderately well
Slightly well
Not at all well
7
. Overall, are you satisfied with the results at our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?
Overall, are you satisfied with the results at our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
8
. Do you like our company, neither like nor dislike it, or dislike it?
Do you like our company, neither like nor dislike it, or dislike it?
Like a great deal
Like a moderate amount
Like a little
Neither like nor dislike
Dislike a little
Dislike a moderate amount
Dislike a great deal
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