Client/Customer Satisfaction
 

1. ASGA MARKET INTELLIGENCE SURVEYS

 
ASGA is undertaking a review of its Market Intelligence Surveys. To ensure that we are providing the service to members which is current and applicable to your business we would appreciate you taking a few moments to fill in this survey.

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1. Are you a subscriber to ASGA surveys?

2. If you are not a subscriber to the ASGA Surveys can you advise why?

3. If you are not a subscriber to the ASGA surveys are there any changes/improvements or additions that we could make which would result in your signing up for a subscription?

4. If you are a subscriber which surveys do you subscribe to?

5. Of the surveys that you subscribe to, which ones meet or exceed your expectations?

6. Of the surveys your subscribe to which ones do not meet your expectations?

7. What do you believe the frequencies of the surveys should be?

The Current Frequencies are
Retail is Monthly
Footwear Quarterly
Apparel is half yearly
Racquet Sports is Annual with a Quarterly Snapshot
Cricket is Annual
Golf is Annual with Quarterly snapshot
Golf NZ is Annual

 MonthlyQuarterlyHalf YearlyAnnual
Footwear
Apparel
Golf (Aus)
Golf (NZ)
Cricket
Retail
Racquet Sports

8. If ASGA were to undertake an additional survey in 2011/12 for compression garments would you subsribe?

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9. Are there any surveys that ASGA does not undertake that you believe ASGA Market Intelligence surveys could cover?

10. How can the ASGA members play a role in encouraging other members to be part of the ASGA survey process? There are some members who do not subscribe to surveys or provide data. What are the reasons for this? How can they become involved in the process and what role does the industry itself need to play in ensuring that the collective membership of the industry takes responsibility for the market intelligence surveys and promotes the role of ASGA?

11. Please indicate with a score out of 10 how easy and user friendly the method of collection of the data is?

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Rating out of Ten

12. Please give a score out of 10 for the method of delivery and presentation of the survey for the following categories

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Accuracy
Usability
Presentation
Value for money
Relevance to your business
Ability to use the data for internal reports without the need for additional analysis or augmentation

13. If ASGA could obtain market intelligence information from other sources, outside of the industry such as data from banks, credit card companies, or other market research companies in addition to the ASGA members Market Intelligence surveys would you subscribe to these surveys at an additional cost?

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14. If ASGA could obtain analysis of consumer habits, such as the data about online consumer buying patters versus in store, categories of products consumers buy online versus in store, online trends and growth would you support ASGA obtaining this information and would you subscribe to it at an additional cost?

15. Are there any other sorts of information from other sources that ASGA should obtain access to and provide to members as part of our service offering?

16. Please provide any other feedback or information that will help us provide an improved service offering of Market Intelligence Surveys for the 2011/12 financial year