Alaska Teacher Certification SurveyAlaska Teacher Certification Survey

Of the following choices, which best describes your primary reason for contacting the Office of Teacher Education & Certification? (Select up to two reasons)

Of the following choices, which best describes your primary reason for contacting the Office of Teacher Education & Certification? (Select up to two reasons) General information.

Initial application.

Certificate renewal.

Information concerning status of application(s) or certificate(s).

Other (please specify)

Approximately how many times have you contacted the Alaska Office of Teacher Education & Certification within the past 12 months?

Approximately how many times have you contacted the Alaska Office of Teacher Education & Certification within the past 12 months? 1-3 times

4-6 times

7-10 times

10-20 times

More than 20 times

Other (please specify)

Of the following choices, which ways have you used to contact the Alaska Office of Teacher Education & Certification? (Select all that apply)

Of the following choices, which ways have you used to contact the Alaska Office of Teacher Education & Certification? (Select all that apply) In person

Telephone

Submission of Application

Website

–Applicant Entrance

–District Entrance

–Public Entrance

Other (please specify)

How satisfied are you regarding your contact with the Alaska Office of Teacher Education & Certification with regards to the following areas?

	Very Satisfied	Satisfied	Okay	Unsatisfied
Knowledge Level of Staff	*How satisfied are you regarding your contact with the Alaska Office of Teacher Education & Certification with regards to the following areas? Knowledge Level of Staff Very Satisfied	Knowledge Level of Staff Satisfied	Knowledge Level of Staff Okay	Knowledge Level of Staff Unsatisfied
Accuracy of Information Received	Accuracy of Information Received Very Satisfied	Accuracy of Information Received Satisfied	Accuracy of Information Received Okay	Accuracy of Information Received Unsatisfied
Accessibility of Staff	Accessibility of Staff Very Satisfied	Accessibility of Staff Satisfied	Accessibility of Staff Okay	Accessibility of Staff Unsatisfied
Williness to work on Problem & Situations	Williness to work on Problem & Situations Very Satisfied	Williness to work on Problem & Situations Satisfied	Williness to work on Problem & Situations Okay	Williness to work on Problem & Situations Unsatisfied
Timeliness of Response	Timeliness of Response Very Satisfied	Timeliness of Response Satisfied	Timeliness of Response Okay	Timeliness of Response Unsatisfied

Comments

How would you rate the Alaska Office of Teacher Education & Certification website in the following areas?

	Excellent	Good	Acceptable	Poor
Clarity of Layout	*How would you rate the Alaska Office of Teacher Education & Certification website in the following areas? Clarity of Layout Excellent	Clarity of Layout Good	Clarity of Layout Acceptable	Clarity of Layout Poor
Ease of Navigation	Ease of Navigation Excellent	Ease of Navigation Good	Ease of Navigation Acceptable	Ease of Navigation Poor
Logical Organization	Logical Organization Excellent	Logical Organization Good	Logical Organization Acceptable	Logical Organization Poor
Amount of Information Available	Amount of Information Available Excellent	Amount of Information Available Good	Amount of Information Available Acceptable	Amount of Information Available Poor
Visual Appeal	Visual Appeal Excellent	Visual Appeal Good	Visual Appeal Acceptable	Visual Appeal Poor

Comments

How would you rate the Alaska Office of Teacher Education & Certification applications in the following areas?

	Excellent	Good	Acceptable	Poor
Clarity of Directions	*How would you rate the Alaska Office of Teacher Education & Certification applications in the following areas? Clarity of Directions Excellent	Clarity of Directions Good	Clarity of Directions Acceptable	Clarity of Directions Poor
Clarity of Layout	Clarity of Layout Excellent	Clarity of Layout Good	Clarity of Layout Acceptable	Clarity of Layout Poor
Ease of Completion	Ease of Completion Excellent	Ease of Completion Good	Ease of Completion Acceptable	Ease of Completion Poor
Logical Organization	Logical Organization Excellent	Logical Organization Good	Logical Organization Acceptable	Logical Organization Poor
Visual Appeal	Visual Appeal Excellent	Visual Appeal Good	Visual Appeal Acceptable	Visual Appeal Poor

Comments

From the day you mailed your application, approximately how long did it take to receive your printed certificate?

From the day you mailed your application, approximately how long did it take to receive your printed certificate? Not applicable

Less than a month

Between 1 & 2 months

Between 2 & 4 months

More than 4 months

Other (please specify)

From the day you mailed your application with a fingerprint card, approximately how long did it take to receive your yellow postcard? (Please note: Student Teacher Authorizations & Retired Teacher Certificates do not receive yellow postcards.)

Less than a week

Between 7 & 13 days

Between 14 & 20 days

Three weeks or more

Other (please specify)

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