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Customer Survey 2011

 

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1. Are you delighted with your service at Amerisource?

Are you delighted with your service at Amerisource?   Yes No

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2. Generally speaking, how would you rate your satisfaction with the service of Amerisource in the following areas?

	Poor	Needs Improvement	Satisfactory	Excellent
Drivers	*Generally speaking, how would you rate your satisfaction with the service of Amerisource in the following areas? Drivers Poor	Drivers Needs Improvement	Drivers Satisfactory	Drivers Excellent
Customer Service	Customer Service Poor	Customer Service Needs Improvement	Customer Service Satisfactory	Customer Service Excellent
Sales	Sales Poor	Sales Needs Improvement	Sales Satisfactory	Sales Excellent
On time Delivery	On time Delivery Poor	On time Delivery Needs Improvement	On time Delivery Satisfactory	On time Delivery Excellent
Fill Rate	Fill Rate Poor	Fill Rate Needs Improvement	Fill Rate Satisfactory	Fill Rate Excellent
Product Quality	Product Quality Poor	Product Quality Needs Improvement	Product Quality Satisfactory	Product Quality Excellent
Product Offering	Product Offering Poor	Product Offering Needs Improvement	Product Offering Satisfactory	Product Offering Excellent
Ease of Ordering	Ease of Ordering Poor	Ease of Ordering Needs Improvement	Ease of Ordering Satisfactory	Ease of Ordering Excellent
Value Added Services	Value Added Services Poor	Value Added Services Needs Improvement	Value Added Services Satisfactory	Value Added Services Excellent

Comments?

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3. Would you recommend Amerisource to another Company?

Would you recommend Amerisource to another Company?   Yes No

If No, why not?

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4. Rank the importance of the following in your decision to choose Amerisource as your preferred supply vendor?

	Most	Important	Somewhat	Not
Product & Service Superiority & Innovation	*Rank the importance of the following in your decision to choose Amerisource as your preferred supply vendor? Product & Service Superiority & Innovation Most	Product & Service Superiority & Innovation Important	Product & Service Superiority & Innovation Somewhat	Product & Service Superiority & Innovation Not
Relationship with Amerisource Staff	Relationship with Amerisource Staff Most	Relationship with Amerisource Staff Important	Relationship with Amerisource Staff Somewhat	Relationship with Amerisource Staff Not
Customize Products/Services to Meet MY Needs	Customize Products/Services to Meet MY Needs Most	Customize Products/Services to Meet MY Needs Important	Customize Products/Services to Meet MY Needs Somewhat	Customize Products/Services to Meet MY Needs Not
Low Cost	Low Cost Most	Low Cost Important	Low Cost Somewhat	Low Cost Not

Other (please specify)

5. Anything else you would like to tell us?

Anything else you would like to tell us?