ACC 2010 Member Survey

1. General Questions

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The Arrowhead Board of Directors is looking for input to improve current member satisfaction and input into the Club’s Strategic Planning process. Please take some time and provide us feedback as it relates to current operations and the future direction of the Club.

Certain questions have an asterisk next to the question. These are mandatory questions that you must answer before moving onto the next section. Please consider each question and where appropriate provide comments to support your feedback.

Thank you for your continued support of Arrowhead Country Club!

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1. How long have you been a member of Arrowhead Country Club:

How long have you been a member of Arrowhead Country Club: less than 2 years

3 to 10 years

11 to 20 years

More than 21 years

2. If you joined in the last 2 years, please provide input on the initiation process and how you were welcomed by members:

If you joined in the last 2 years, please provide input on the initiation process and how you were welcomed by members: Positive experience

Acceptable

Negative experience

Comments:

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3. What type of membership do you hold:

What type of membership do you hold: Junior Member

Regular Member

Senior Member (30+ years)

Social/Pool Member

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4. At what zip code do you receive your mail:

At what zip code do you receive your mail:

5. Please rate the importance of the following as reasons for your membership at ACC:

	Very Important	Important	Somewhat Important	Not Important
Quality of the golf course and golf related activities	*Please rate the importance of the following as reasons for your membership at ACC: Quality of the golf course and golf related activities Very Important	Quality of the golf course and golf related activities Important	Quality of the golf course and golf related activities Somewhat Important	Quality of the golf course and golf related activities Not Important
Fellowship with friends and acquaintances	Fellowship with friends and acquaintances Very Important	Fellowship with friends and acquaintances Important	Fellowship with friends and acquaintances Somewhat Important	Fellowship with friends and acquaintances Not Important
Networking for business	Networking for business Very Important	Networking for business Important	Networking for business Somewhat Important	Networking for business Not Important
Quality of the staff	Quality of the staff Very Important	Quality of the staff Important	Quality of the staff Somewhat Important	Quality of the staff Not Important
Cost of membership relative to other clubs or recreational opportunities	Cost of membership relative to other clubs or recreational opportunities Very Important	Cost of membership relative to other clubs or recreational opportunities Important	Cost of membership relative to other clubs or recreational opportunities Somewhat Important	Cost of membership relative to other clubs or recreational opportunities Not Important
Number and quality of social events	Number and quality of social events Very Important	Number and quality of social events Important	Number and quality of social events Somewhat Important	Number and quality of social events Not Important
Swimming pool	Swimming pool Very Important	Swimming pool Important	Swimming pool Somewhat Important	Swimming pool Not Important
Clubhouse facilities	Clubhouse facilities Very Important	Clubhouse facilities Important	Clubhouse facilities Somewhat Important	Clubhouse facilities Not Important
Location of club	Location of club Very Important	Location of club Important	Location of club Somewhat Important	Location of club Not Important

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6. Please rate the following based upon your experience at Arrowhead Country Club:

	Excellent	Good	Fair	Poor	N/A
Clubhouse Amenities	*Please rate the following based upon your experience at Arrowhead Country Club: Clubhouse Amenities Excellent	Clubhouse Amenities Good	Clubhouse Amenities Fair	Clubhouse Amenities Poor	Clubhouse Amenities N/A
Club Staff / Personnel Professionalism	Club Staff / Personnel Professionalism Excellent	Club Staff / Personnel Professionalism Good	Club Staff / Personnel Professionalism Fair	Club Staff / Personnel Professionalism Poor	Club Staff / Personnel Professionalism N/A
Club communication (newsletter, email, bulletin board)	Club communication (newsletter, email, bulletin board) Excellent	Club communication (newsletter, email, bulletin board) Good	Club communication (newsletter, email, bulletin board) Fair	Club communication (newsletter, email, bulletin board) Poor	Club communication (newsletter, email, bulletin board) N/A
Overall Food & Beverage Experience	Overall Food & Beverage Experience Excellent	Overall Food & Beverage Experience Good	Overall Food & Beverage Experience Fair	Overall Food & Beverage Experience Poor	Overall Food & Beverage Experience N/A
Social Events	Social Events Excellent	Social Events Good	Social Events Fair	Social Events Poor	Social Events N/A
Overall Golf Experience	Overall Golf Experience Excellent	Overall Golf Experience Good	Overall Golf Experience Fair	Overall Golf Experience Poor	Overall Golf Experience N/A
Golf Course Condition	Golf Course Condition Excellent	Golf Course Condition Good	Golf Course Condition Fair	Golf Course Condition Poor	Golf Course Condition N/A
Overall Pool Experience	Overall Pool Experience Excellent	Overall Pool Experience Good	Overall Pool Experience Fair	Overall Pool Experience Poor	Overall Pool Experience N/A
Family activities	Family activities Excellent	Family activities Good	Family activities Fair	Family activities Poor	Family activities N/A

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ACC 2010 Member Survey

1. General Questions

*1. How long have you been a member of Arrowhead Country Club:

2. If you joined in the last 2 years, please provide input on the initiation process and how you were welcomed by members:

*3. What type of membership do you hold:

*4. At what zip code do you receive your mail:

5. Please rate the importance of the following as reasons for your membership at ACC:

*6. Please rate the following based upon your experience at Arrowhead Country Club:

*
1. How long have you been a member of Arrowhead Country Club:

*
3. What type of membership do you hold:

*
4. At what zip code do you receive your mail:

*
6. Please rate the following based upon your experience at Arrowhead Country Club: