Finding the right trader
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1. Finding The Right Trader

This market research questionnaire. as been produced by "Pro-Check Traders" to help evaluate and construct a website that will enable consumers to find a trader that is reliable, trustworthy and honest for their project. Pro-Check Traders are a website based advertising/vetting agency for all types of traders from auto trade to the home improvement trade. It is our intention to give the consumer a top quality service that is easy to find, easy to use and one that they can trust. Pro-Check Traders is planning to start advertising by April 2010

1. Personal Information

	Age-Below25	26-35	36-45	46-55	56-65	65+
Male	*Personal Information Male Age-Below25	Male 26-35	Male 36-45	Male 46-55	Male 56-65	Male 65+
Female	Female Age-Below25	Female 26-35	Female 36-45	Female 46-55	Female 56-65	Female 65+

2. Please tick the categories which apply to you.

	With a partner	Single	A Home owner	Renting	A car owner
Are you	*Please tick the categories which apply to you. Are you With a partner	Are you Single	Are you A Home owner	Are you Renting	Are you A car owner

3. Have you or would use a tradesperson for any of the following

	Yes I have	Yes I would	No I haven't	No I wouldn't
Home improvements E.g. builder, painters+decorators.	*Have you or would use a tradesperson for any of the following Home improvements E.g. builder, painters+decorators. Yes I have	Home improvements E.g. builder, painters+decorators. Yes I would	Home improvements E.g. builder, painters+decorators. No I haven't	Home improvements E.g. builder, painters+decorators. No I wouldn't
Home maintenance E.g. plumbers, electricians, domestic engineers.	Home maintenance E.g. plumbers, electricians, domestic engineers. Yes I have	Home maintenance E.g. plumbers, electricians, domestic engineers. Yes I would	Home maintenance E.g. plumbers, electricians, domestic engineers. No I haven't	Home maintenance E.g. plumbers, electricians, domestic engineers. No I wouldn't
Auto maintenance E.g. servicing, valeting	Auto maintenance E.g. servicing, valeting Yes I have	Auto maintenance E.g. servicing, valeting Yes I would	Auto maintenance E.g. servicing, valeting No I haven't	Auto maintenance E.g. servicing, valeting No I wouldn't
Auto repair E.g. mechanical, electrical, body repairs	Auto repair E.g. mechanical, electrical, body repairs Yes I have	Auto repair E.g. mechanical, electrical, body repairs Yes I would	Auto repair E.g. mechanical, electrical, body repairs No I haven't	Auto repair E.g. mechanical, electrical, body repairs No I wouldn't

4. If the answer is "yes" to any of the above, which method do you or would you use to find a trader? Please tick order of use (1 being most likely to 8 being least likely )

	1	2	3	4	5	6	7	8
Word of mouth	*If the answer is "yes" to any of the above, which method do you or would you use to find a trader? Please tick order of use (1 being most likely to 8 being least likely ) Word of mouth 1	Word of mouth 2	Word of mouth 3	Word of mouth 4	Word of mouth 5	Word of mouth 6	Word of mouth 7	Word of mouth 8
Yellow pages	Yellow pages 1	Yellow pages 2	Yellow pages 3	Yellow pages 4	Yellow pages 5	Yellow pages 6	Yellow pages 7	Yellow pages 8
Local paper	Local paper 1	Local paper 2	Local paper 3	Local paper 4	Local paper 5	Local paper 6	Local paper 7	Local paper 8
Leaflets	Leaflets 1	Leaflets 2	Leaflets 3	Leaflets 4	Leaflets 5	Leaflets 6	Leaflets 7	Leaflets 8
Vehicle signs	Vehicle signs 1	Vehicle signs 2	Vehicle signs 3	Vehicle signs 4	Vehicle signs 5	Vehicle signs 6	Vehicle signs 7	Vehicle signs 8
Internet	Internet 1	Internet 2	Internet 3	Internet 4	Internet 5	Internet 6	Internet 7	Internet 8
T.V.	T.V. 1	T.V. 2	T.V. 3	T.V. 4	T.V. 5	T.V. 6	T.V. 7	T.V. 8
Local Radio	Local Radio 1	Local Radio 2	Local Radio 3	Local Radio 4	Local Radio 5	Local Radio 6	Local Radio 7	Local Radio 8

5. Have you ever had a bad experience when using a tradesperson?
If "No" go to question 7

Have you ever had a bad experience when using a tradesperson? If "No" go to question 7 Yes

If "Yes" Which of the above advertising method did you use?

6. If "Yes" to question 5, was it for any of the reasons below.
Please tick one or more.

If "Yes" to question 5, was it for any of the reasons below. Please tick one or more. The trader did not turn up at a time stated and did not give you a courtesy call to let you know?

The trader charged a call out fee without telling you prior to coming out?

The trader did not do the job to your satisfaction?

The trader took longer than the time given?

The trader would go absent for hours or even days without informing you the reason why?

The trader never finished the work that they were contracted to do?

The trader demanded full payment up front before doing the work?

Any mistakes that were made was not rectified?

The trader charged for parts and labour that was not done?

The trader charged more than what was previously quoted?

The trader did not take caution in preventing unnecessary mess?

The trader left you to tidy up after completion?

New faults appeared on appliances/vehicles after being serviced?

Faults had to be rectified by another trader or yourself?

Other (please specify)

7. What, in your opinion, are the important factors when selecting a trades person?

	Very important	Important	Not important	Don't Know
Time keeping	*What, in your opinion, are the important factors when selecting a trades person? Time keeping Very important	Time keeping Important	Time keeping Not important	Time keeping Don't Know
Estimating	Estimating Very important	Estimating Important	Estimating Not important	Estimating Don't Know
Tidiness	Tidiness Very important	Tidiness Important	Tidiness Not important	Tidiness Don't Know
Courtesy	Courtesy Very important	Courtesy Important	Courtesy Not important	Courtesy Don't Know
Workmanship	Workmanship Very important	Workmanship Important	Workmanship Not important	Workmanship Don't Know
Value for money	Value for money Very important	Value for money Important	Value for money Not important	Value for money Don't Know
Honesty	Honesty Very important	Honesty Important	Honesty Not important	Honesty Don't Know
Trustworthiness	Trustworthiness Very important	Trustworthiness Important	Trustworthiness Not important	Trustworthiness Don't Know
Public liability insurance	Public liability insurance Very important	Public liability insurance Important	Public liability insurance Not important	Public liability insurance Don't Know
Qualification for the job	Qualification for the job Very important	Qualification for the job Important	Qualification for the job Not important	Qualification for the job Don't Know
Well established company	Well established company Very important	Well established company Important	Well established company Not important	Well established company Don't Know

8. Using the internet

	Yes	No	Don't Know
If traders are vetted prior to advertising on a website and all the factors in question 7 are monitored using the information that is collated from other customers. Would you be more inclined to use the internet to find a trader?	*Using the internet If traders are vetted prior to advertising on a website and all the factors in question 7 are monitored using the information that is collated from other customers. Would you be more inclined to use the internet to find a trader? Yes	If traders are vetted prior to advertising on a website and all the factors in question 7 are monitored using the information that is collated from other customers. Would you be more inclined to use the internet to find a trader? No	If traders are vetted prior to advertising on a website and all the factors in question 7 are monitored using the information that is collated from other customers. Would you be more inclined to use the internet to find a trader? Don't Know
If you did not have access to the internet, would you use a free phone number to contact a member of staff to search for a trader that advertises on the website in your area?	If you did not have access to the internet, would you use a free phone number to contact a member of staff to search for a trader that advertises on the website in your area? Yes	If you did not have access to the internet, would you use a free phone number to contact a member of staff to search for a trader that advertises on the website in your area? No	If you did not have access to the internet, would you use a free phone number to contact a member of staff to search for a trader that advertises on the website in your area? Don't Know
If you use a trader from the website, would you be prepared to give feedback if you were SATISFIED with their work?	If you use a trader from the website, would you be prepared to give feedback if you were SATISFIED with their work? Yes	If you use a trader from the website, would you be prepared to give feedback if you were SATISFIED with their work? No	If you use a trader from the website, would you be prepared to give feedback if you were SATISFIED with their work? Don't Know
If you use a trader from the website, would you give feedback if you were UNSATISFIED with their work?	If you use a trader from the website, would you give feedback if you were UNSATISFIED with their work? Yes	If you use a trader from the website, would you give feedback if you were UNSATISFIED with their work? No	If you use a trader from the website, would you give feedback if you were UNSATISFIED with their work? Don't Know
Do you think, by giving feedback, it could deter rogue traders from advertising on a website where feedback is given on their perfomance?	Do you think, by giving feedback, it could deter rogue traders from advertising on a website where feedback is given on their perfomance? Yes	Do you think, by giving feedback, it could deter rogue traders from advertising on a website where feedback is given on their perfomance? No	Do you think, by giving feedback, it could deter rogue traders from advertising on a website where feedback is given on their perfomance? Don't Know

Have you ever used a specific advertising website to find a trader. If "No" please go to question 9. If "yes" (1) who did you use,(2) how did you get to know about them, (3) were they helpful. If not helpful please explain why?

9. If searching for a trader on the internet, what "key" word/s would you type in?

If searching for a trader on the internet, what "key" word/s would you type in? Home improvements. Eg builders, decorators
Home maintenance. Eg plumbers, domestic engineers
Auto services. Eg MOT, valeting
Auto repairs. Eg mechanical, electrical

10. If you were looking for a trader on a website, what method of contact would you prefer?

If you were looking for a trader on a website, what method of contact would you prefer? I would like to have a choice of traders and a list of contact numbers so i can decide who to phone

I would prefer to give details of what the project is, give my phone number out and let the traders contact me

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