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1. Contact Center Feedback
50%
*
1
. What is your zip code? (example: 19107)
What is your zip code? (example: 19107)
ZIP:
2
. How many times in the past month did you contact Philly311?
How many times in the past month did you contact Philly311?
Once
Twice
Three or more times
Have not contacted Philly311
3
. What was the nature of your call (e-mail or visit)?
What was the nature of your call (e-mail or visit)?
Needed a phone number
Had a question
Requested City Services (example: fill a pothole, clean up a vancant lot, etc.)
Have not contacted Philly311 by phone
4
. Were you satisfied with the time it took to reach an Agent?
Were you satisfied with the time it took to reach an Agent?
Yes
No
Additional Comment
5
. Was the Agent attentive and courteous?
Was the Agent attentive and courteous?
Yes
No
What was the Agent's name?
6
. How well did the Agent address your concerns?
Not Very Well
Acceptable
Well
Extremely Well
N/A
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*
How well did the Agent address your concerns? - Not Very Well
- Acceptable
- Well
- Extremely Well
- N/A
7
. How would you rate your overall experience with contcting Philly311?
Poor
Fair
Good
Excellent
N/A
-
*
How would you rate your overall experience with contcting Philly311? - Poor
- Fair
- Good
- Excellent
- N/A
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