Customer Feedback Survey 2012 Question Title * 1. What is your job title? Tutor Curriculum Leader Administrator Manager Senior Management Other (please specify) Question Title * 2. Type of centre Adult Education School FE College Voluntary/Community Prison HE Institution Private Training Provider National Organisation Other (please specify) Question Title * 3. How long have you used AIM Awards (previously OCNEMR) accreditation? Less than 6 months 6 months to less than a year 1 year to less than 3 years 3 years to less than 5 years 5 years or more Comments Question Title * 4. Would you consider moving to another Awarding Organisation? Definitely Possibly Probably not Definitely not Comments Question Title * 5. How do you find the administrative process and paperwork? Excellent Good Less than satisfactory Poor Comments Question Title * 6. How would you rate the communications you receive from AIM Awards? Excellent Good Less than satisfactory Poor Comments Question Title * 7. Do you feel the communications from AIM Awards are... Too frequent Appropriately frequent Infrequent Too infrequent Comments Question Title * 8. How easy is it to contact us? Extremely easy Relatively easy Slightly difficult Very difficult Comments Question Title * 9. How quickly do we respond? Extremely quickly Relatively quickly Slightly slow Very slow Comments Question Title * 10. How well are we able to answer your questions? Excellent Good Less than satisfactory Poor Comments Question Title * 11. How do you find the paperwork from AIM Awards? For example, qualification guides, qualification descriptions, & centre recognition forms. Excellent Good Less than satisfactory Poor Comments Question Title * 12. How would you describe AIM Awards' pricing policy? Very expensive Expensive Reasonable Value for money Extremely good value for money Comments Question Title * 13. How would you rate the range of qualifications offered by AIM Awards? Excellent Good Less than satisfactory Poor Comments Question Title * 14. How would you rate the AIM Awards website - www.aimawards.org.uk Excellent Good Less than satisfactory Poor Comments Question Title * 15. Do you know who your centres Administration Contact, Curriculum Development Manager & Quality Reviewer is? Question Title * 16. How would you rate the quality of External Verification visits? Excellent Good Less than satisfactory Poor Comments Question Title * 17. How would you rate the organisation of your External Verification visits? Excellent Good Less than satisfactory Poor Comments Question Title * 18. How would you describe your Curriculum Development/Planning meetings carried out by AIM Awards? Excellent Good Less than satisfactory Poor Comments Question Title * 19. What attracts you to working with AIM Awards? Question Title * 20. What could AIM Awards do to improve the service it offers to you? Question Title * 21. Do you have any other comments? Next