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This Issue's Dilemma:

When the boss is away, one mouse plays

My employees have been complaining about a coworker who takes long lunches whenever I am out of the office for a meeting or vacation. The employee doesn't report the time in our time tracking system. I've talked to her about the situation, and she says she doesn't do that.

Last time I was out of the office, it happened again. Several employees complained, and they're frustrated. Obviously, this isn't good for team morale. I'd love to stay in my office at all times, but I need to do business offsite. What is the best way to address this when I'm not there to see it happen? When it's her word against her coworkers', how can I ensure she is productive?

-- A/P Manager, Pittsburgh, PA

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