Facilities SurveyFacilities Survey

1. Is this your first time to the Facilities website?

Is this your first time to the Facilities website? No

Yes

2. What time of services are you seeking?

What time of services are you seeking? Administrative Services Building Services Customer Service	Design & Construction Services Information Maintenance	Planning Renovations
Other (please specify)

3. How did you contact our customer service?

How did you contact our customer service? Email

Web

Telephone

In Person

Fax

Other

4. If you contacted customer service by web, Email or fax, how long did it take to get a response?

If you contacted customer service by web, Email or fax, how long did it take to get a response? Under 2 hours

2-6 hours

6-12 hours

1 business day

More than 1 business day

They never replied

Does not apply

5. If you called on the phone, how quickly did you get through?

If you called on the phone, how quickly did you get through? Immediately

Under 30 seconds

About 1 minute

2-5 minutes

More than 5 minutes

I left a message

Does not apply

6. Was your customer service representive:

	Yes	No	N/A
Quick	*Was your customer service representive: Quick Yes	Quick No	Quick N/A
Courteious	Courteious Yes	Courteious No	Courteious N/A
Professional	Professional Yes	Professional No	Professional N/A
Knowledgeable	Knowledgeable Yes	Knowledgeable No	Knowledgeable N/A
Respectful	Respectful Yes	Respectful No	Respectful N/A
Patient	Patient Yes	Patient No	Patient N/A
Helpful	Helpful Yes	Helpful No	Helpful N/A

7. What type of service did you request?

What type of service did you request? Maintenance & Operations (Ex: Temperature adjustment, plumbing or electrical issues, elevator problems)

Builiding Services (Ex: Cleaning, moves, event set-up, recycling, grounds / landscaping)

Other (please specify)

8. Which building or location did you request service(s)?

Which building or location did you request service(s)?

9. While on site, did our service representative (Select all that apply)

While on site, did our service representative (Select all that apply) Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handle issues with courtesy and professionalism

None of the above

10. Did our facilities service representative perform the request to your satisfaction

Did our facilities service representative perform the request to your satisfaction Yes

Did not see the service representative

11. Did the facilities service representative leave the work site clean?

Did the facilities service representative leave the work site clean? Yes

N/A

12. How long did it take to resolve your service request?

How long did it take to resolve your service request? Less than 4 hours

1 day

Between 2 and 3 days

Between 3 and 5 days

More than a week

The problem is still not resolved

13. Overall, how satisfied are you with the service experience with Facilities Management Services Division

Overall, how satisfied are you with the service experience with Facilities Management Services Division Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

14. If you have additional comments or feedback about our services, please tell us.

If you have additional comments or feedback about our services, please tell us.