Customer Satisfaction Survey
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1. Give Us A Grade

	Excellent, much better than I expected.	Good, a little better than I expected.	Average, about what I expected.	Poor, not as good as I expected.	Failed, did not meet my needs.	N/A
The phone staff was friendly and helpful.	*Give Us A Grade The phone staff was friendly and helpful. Excellent, much better than I expected.	The phone staff was friendly and helpful. Good, a little better than I expected.	The phone staff was friendly and helpful. Average, about what I expected.	The phone staff was friendly and helpful. Poor, not as good as I expected.	The phone staff was friendly and helpful. Failed, did not meet my needs.	The phone staff was friendly and helpful. N/A
My waiting time was acceptable.	My waiting time was acceptable. Excellent, much better than I expected.	My waiting time was acceptable. Good, a little better than I expected.	My waiting time was acceptable. Average, about what I expected.	My waiting time was acceptable. Poor, not as good as I expected.	My waiting time was acceptable. Failed, did not meet my needs.	My waiting time was acceptable. N/A
The staff spent enough time with me and listened to my concerns.	The staff spent enough time with me and listened to my concerns. Excellent, much better than I expected.	The staff spent enough time with me and listened to my concerns. Good, a little better than I expected.	The staff spent enough time with me and listened to my concerns. Average, about what I expected.	The staff spent enough time with me and listened to my concerns. Poor, not as good as I expected.	The staff spent enough time with me and listened to my concerns. Failed, did not meet my needs.	The staff spent enough time with me and listened to my concerns. N/A
The staff was knowledgeable and able to answer my questions.	The staff was knowledgeable and able to answer my questions. Excellent, much better than I expected.	The staff was knowledgeable and able to answer my questions. Good, a little better than I expected.	The staff was knowledgeable and able to answer my questions. Average, about what I expected.	The staff was knowledgeable and able to answer my questions. Poor, not as good as I expected.	The staff was knowledgeable and able to answer my questions. Failed, did not meet my needs.	The staff was knowledgeable and able to answer my questions. N/A
I received information that was helpful to me.	I received information that was helpful to me. Excellent, much better than I expected.	I received information that was helpful to me. Good, a little better than I expected.	I received information that was helpful to me. Average, about what I expected.	I received information that was helpful to me. Poor, not as good as I expected.	I received information that was helpful to me. Failed, did not meet my needs.	I received information that was helpful to me. N/A
I feel my privacy was protected.	I feel my privacy was protected. Excellent, much better than I expected.	I feel my privacy was protected. Good, a little better than I expected.	I feel my privacy was protected. Average, about what I expected.	I feel my privacy was protected. Poor, not as good as I expected.	I feel my privacy was protected. Failed, did not meet my needs.	I feel my privacy was protected. N/A
I was treated with courtesy and respect.	I was treated with courtesy and respect. Excellent, much better than I expected.	I was treated with courtesy and respect. Good, a little better than I expected.	I was treated with courtesy and respect. Average, about what I expected.	I was treated with courtesy and respect. Poor, not as good as I expected.	I was treated with courtesy and respect. Failed, did not meet my needs.	I was treated with courtesy and respect. N/A
I was satisfied with my visit.	I was satisfied with my visit. Excellent, much better than I expected.	I was satisfied with my visit. Good, a little better than I expected.	I was satisfied with my visit. Average, about what I expected.	I was satisfied with my visit. Poor, not as good as I expected.	I was satisfied with my visit. Failed, did not meet my needs.	I was satisfied with my visit. N/A

2. Additional Comments: Tell us what we did well or could do better.

Additional Comments: Tell us what we did well or could do better.

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Customer Satisfaction SurveyExit this survey

Customer Satisfaction Survey
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