Customer satisfaction survey

1. Were you satisfied with your last experience at martin swiss cycles?

	service was great	service lacked in efficiency but was courteous	service lacked courtesy and efficiency
Mechanical work done on your bike	*Were you satisfied with your last experience at martin swiss cycles? Mechanical work done on your bike service was great	Mechanical work done on your bike service lacked in efficiency but was courteous	Mechanical work done on your bike service lacked courtesy and efficiency
Customer service at the mechanic desk	Customer service at the mechanic desk service was great	Customer service at the mechanic desk service lacked in efficiency but was courteous	Customer service at the mechanic desk service lacked courtesy and efficiency
Customer service on the road bike sale floor	Customer service on the road bike sale floor service was great	Customer service on the road bike sale floor service lacked in efficiency but was courteous	Customer service on the road bike sale floor service lacked courtesy and efficiency
Customer service on the mountain/hybrid sale floor	Customer service on the mountain/hybrid sale floor service was great	Customer service on the mountain/hybrid sale floor service lacked in efficiency but was courteous	Customer service on the mountain/hybrid sale floor service lacked courtesy and efficiency

Other (please specify)

2. How offen do you visit our store?

	First visit	1-3 times per year	3 times + per year	never
Mechanical work	*How offen do you visit our store? Mechanical work First visit	Mechanical work 1-3 times per year	Mechanical work 3 times + per year	Mechanical work never
Road bikes	Road bikes First visit	Road bikes 1-3 times per year	Road bikes 3 times + per year	Road bikes never
Mountain and hybrids	Mountain and hybrids First visit	Mountain and hybrids 1-3 times per year	Mountain and hybrids 3 times + per year	Mountain and hybrids never
Bikes for kids	Bikes for kids First visit	Bikes for kids 1-3 times per year	Bikes for kids 3 times + per year	Bikes for kids never
Clothing	Clothing First visit	Clothing 1-3 times per year	Clothing 3 times + per year	Clothing never

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