Survey

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1. How satisfied were you with the overall quality of the service delivery of Victoria Online?

	Very Satisfied				Very Dissatisfied
Please make a selection from the following options:	*How satisfied were you with the overall quality of the service delivery of Victoria Online? Please make a selection from the following options: Very Satisfied	Please make a selection from the following options:	Please make a selection from the following options:	Please make a selection from the following options:	Please make a selection from the following options: Very Dissatisfied

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2. Which of the following best describes the main reason for your visit today?

Which of the following best describes the main reason for your visit today? Conduct some business with government (e.g. Apply For... , Register For... , Pay...)

Find a specific piece of information

Find government contact information

Get weather information

Just surfing

Read latest Government news

Subscribe to RSS news feeds

Use the events calendar

Other (please specify)

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3. It was easy to find what I was looking for.

	Strongly Agree				Strongly Disagree
Please make a selection from the following options:	*It was easy to find what I was looking for. Please make a selection from the following options: Strongly Agree	Please make a selection from the following options:	Please make a selection from the following options:	Please make a selection from the following options:	Please make a selection from the following options: Strongly Disagree

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4. This site had the information I needed.

	Strongly Agree				Strongly Disagree
Please make a selection from the following options:	*This site had the information I needed. Please make a selection from the following options: Strongly Agree	Please make a selection from the following options:	Please make a selection from the following options:	Please make a selection from the following options:	Please make a selection from the following options: Strongly Disagree

If you disagree, what information were you looking for?

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5. This site is visually appealing.

	Strongly Agree				Strongly Disagree
Please make a selection from the following options:	*This site is visually appealing. Please make a selection from the following options: Strongly Agree	Please make a selection from the following options:	Please make a selection from the following options:	Please make a selection from the following options:	Please make a selection from the following options: Strongly Disagree

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6. In the end, did you get what you needed?

In the end, did you get what you needed? Yes

I got part of what I needed

7. Would you recommend this site to your family and friends?

Would you recommend this site to your family and friends? Yes

8. Do you have any comments or suggestions?

Do you have any comments or suggestions?

9. From time to time we run focus groups and other sorts of research activities in order to better understand the needs of Victoria Online visitors. If you are interested in helping us with this research, please provide some details so we can contact you.

From time to time we run focus groups and other sorts of research activities in order to better understand the needs of Victoria Online visitors. If you are interested in helping us with this research, please provide some details so we can contact you. Name
Telephone
Email

*1. How satisfied were you with the overall quality of the service delivery of Victoria Online?

*2. Which of the following best describes the main reason for your visit today?

*3. It was easy to find what I was looking for.

*4. This site had the information I needed.

*5. This site is visually appealing.

*6. In the end, did you get what you needed?