Lavasoft Customer Service

1. Survey

1. Please rate your overall satisfaction with the speed at which your inquiry was responded.

Please rate your overall satisfaction with the speed at which your inquiry was responded. 1 (poor)

10 (excellent)

2. Please rate the quality of service you received from the customer service representative who responded to your inquiry.

Please rate the quality of service you received from the customer service representative who responded to your inquiry. 1 (poor)

10 (excellent)

3. How well did you understand the information provided by the agent?

How well did you understand the information provided by the agent? 1 (poor)

10 (excellent)

4. Was your contact with customer service successful in resolving your issue?

Was your contact with customer service successful in resolving your issue? Yes

5. How many times have you contacted customer service regarding this issue?

How many times have you contacted customer service regarding this issue? Once

Twice

Three times

Four times

More than four times

6. Please rate your overall satisfaction with the product you purchased.

Please rate your overall satisfaction with the product you purchased. 1 (poor)

10 (excellent)

7. Do you have any other comments regarding your experience with the customer service team, or any suggestions or comments on how the service you received could be improved upon?

Do you have any other comments regarding your experience with the customer service team, or any suggestions or comments on how the service you received could be improved upon?

Check out our sample surveys and create your own now!

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