| Level of service and professionalism on the phone | | | | | | |
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| Cleanliness and appearance of the facility | | | | | | |
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| Greeting and check in were friendly and efficient | | | | | | |
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| Punctuality for scheduled veterinary appointments | | | | | | |
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| Friendliness and courtesy of the staff | | | | | | |
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| Friendliness and courtesy of the doctors | | | | | | |
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| You and your pet were treated with compassion and care | | | | | | |
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