eCycling Comment Card
Exit this survey
Welcome
We are constantly striving to improve our service and
your input is highly valued. Please take a moment to fill
out this survey.
1
. Please rate your experience using our eCycling program on the following:
Excellent
Good
Fair
Poor
Very Poor
Expediency
*
Please rate your experience using our eCycling program on the following: Expediency Excellent
Expediency Good
Expediency Fair
Expediency Poor
Expediency Very Poor
Customer Service
Customer Service Excellent
Customer Service Good
Customer Service Fair
Customer Service Poor
Customer Service Very Poor
Convenience
Convenience Excellent
Convenience Good
Convenience Fair
Convenience Poor
Convenience Very Poor
Process to request pickup
Process to request pickup Excellent
Process to request pickup Good
Process to request pickup Fair
Process to request pickup Poor
Process to request pickup Very Poor
Overall Service
Overall Service Excellent
Overall Service Good
Overall Service Fair
Overall Service Poor
Overall Service Very Poor
Other (please specify)
2
. How quickly was your item picked up (from the time you requested it until pickup)?
How quickly was your item picked up (from the time you requested it until pickup)?
Within 48 hours
Within 72 hours
Within one week
Over one week
3
. How many eCycling pickup requests do you make per year?
How many eCycling pickup requests do you make per year?
0
1-2
3-6
7+
4
. What is your primary affiliation with Northwestern?
What is your primary affiliation with Northwestern?
Faculty
Staff
Student
Other (please specify)
5
. Which campus?
Which campus?
Evanston
Chicago
6
. What improvements would you like to see implemented to our services?
What improvements would you like to see implemented to our services?
7
. If you desire a response, please include your name
and e-mail address.
If you desire a response, please include your name and e-mail address.
Name:
Email:
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