Website satisfaction survey 2012

Please help us improve our website

It will only take a few moments to tell us what's good and bad about the ORR's rail-reg.gov.uk website. Your feedback will be used to improve our service to you.

1. How easily did you find what you were looking for today?

How easily did you find what you were looking for today? Easily

Fairly easily

It was difficult

Very difficult

2. If you used our left navigation, was your page where you expected it to be?

If you used our left navigation, was your page where you expected it to be? Yes

3. With this in mind, do you have any suggestions for improvements to the site’s navigation?

With this in mind, do you have any suggestions for improvements to the site’s navigation?

4. How would you rate the language used on the website in general?

How would you rate the language used on the website in general? Too technical

Technical but understandable

It's in plain English

5. Is it clear from visting the website exactly what the role of ORR is?

Is it clear from visting the website exactly what the role of ORR is? Yes

Still unsure

Now a few personal questions; your answers will help us improve the accessibility of our website.

6. Please indicate your age

Please indicate your age 16-19

20-24

25-34

35-44

45-54

55-64

65-74

74+

7. How satisfied were you with your visit today?

How satisfied were you with your visit today? Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Please tell us the reason for your answer

8. What was your main reason for visiting this website?

What was your main reason for visiting this website?

9. Did you visit this website mainly for personal or professional reasons?

Did you visit this website mainly for personal or professional reasons? Personal

Professional

10. Did you get everything you wanted from the website?

Did you get everything you wanted from the website? Got everything I wanted

Got most of what I wanted

Got some of what I wanted

Got none of what I wanted

If you did not get everything you wanted, please tell us why

11. Please rate the website of the following aspects

	Very good	Good	Neither good nor poor	Poor	Very poor	Don’t know
Ease of use	*Please rate the website of the following aspects Ease of use Very good	Ease of use Good	Ease of use Neither good nor poor	Ease of use Poor	Ease of use Very poor	Ease of use Don’t know
Attractiveness of design/appearance	Attractiveness of design/appearance Very good	Attractiveness of design/appearance Good	Attractiveness of design/appearance Neither good nor poor	Attractiveness of design/appearance Poor	Attractiveness of design/appearance Very poor	Attractiveness of design/appearance Don’t know
Ease of finding information/services	Ease of finding information/services Very good	Ease of finding information/services Good	Ease of finding information/services Neither good nor poor	Ease of finding information/services Poor	Ease of finding information/services Very poor	Ease of finding information/services Don’t know
Information that was clear and easy to understand	Information that was clear and easy to understand Very good	Information that was clear and easy to understand Good	Information that was clear and easy to understand Neither good nor poor	Information that was clear and easy to understand Poor	Information that was clear and easy to understand Very poor	Information that was clear and easy to understand Don’t know
Accurate and up to date information	Accurate and up to date information Very good	Accurate and up to date information Good	Accurate and up to date information Neither good nor poor	Accurate and up to date information Poor	Accurate and up to date information Very poor	Accurate and up to date information Don’t know
Usefulness of the site search	Usefulness of the site search Very good	Usefulness of the site search Good	Usefulness of the site search Neither good nor poor	Usefulness of the site search Poor	Usefulness of the site search Very poor	Usefulness of the site search Don’t know

12. How likely are you to recommend this website to a colleague or friend?

How likely are you to recommend this website to a colleague or friend? Definitely

Probably

Not sure

Probably not

Definitely not

13. Is there anything else you want to say about the ORR website?

Is there anything else you want to say about the ORR website?

14. How often do you use the Internet? Please choose the nearest description.

How often do you use the Internet? Please choose the nearest description. Everyday

Every 2 to 3 days

About once a week

About once a fortnight

About once a month

Less often

Don't know

15. How often do you use the ORR website? Please use the nearest description

How often do you use the ORR website? Please use the nearest description First time user

Everyday

Every 2 to 3 days

About once a week

About once a fortnight

About once a month

Less often

Don't know

16. How did you arrive at our website today?

How did you arrive at our website today? By chance

Via my Favourites

Via a search engine

Direct by typing in the web address

Via a link on another website

Not sure

Other (please specify)

17. Are you male or female?

Are you male or female? Male

Female

Prefer not to say

18. Do you have any long-term illness, physical or mental health condition which limits your daily activities or the work you can do, including any issues due to old age?

Do you have any long-term illness, physical or mental health condition which limits your daily activities or the work you can do, including any issues due to old age? Yes

Please provide details

19. Which of the following best describes your role in the rail industry?

Which of the following best describes your role in the rail industry? Network rail employee Train operating company employee Freight operating company employee Government employee MP A passenger representative group A passenger	Funder of the railway Media (National, Trade or Regional) Rolling stock company Rail industry consultants Railway supply industry Rail industry representative bodies European and other rail regulators
Other (please specify)

20. Do you work mainly on a regional basis? Please select a region or choose National

Do you work mainly on a regional basis? Please select a region or choose National National

East England

East Midlands

London and South East

North East

North West

Scotland

South West

Wales

West Midlands

Yorkshire and The Humber