From "virtual reference services" to "virtual world reference services"
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1. Default Section
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1
. If you have visited a virtual world library (such as, but not limited to, one in Second Life) and asked a reference question, have you at any time previously used a Web-Based virtual reference service like "Ask a Librarian," "Know-It-Now", or any other Instant Messaging service for live, online help from a librarian? Choose "Yes" or "No."
If you have visited a virtual world library (such as, but not limited to, one in Second Life) and asked a reference question, have you at any time previously used a Web-Based virtual reference service like "Ask a Librarian," "Know-It-Now", or any other Instant Messaging service for live, online help from a librarian? Choose "Yes" or "No."
I have not visited a virtual world library and asked a question.
Yes
No
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2
. YES-- If you answered "YES", please use the comment field to describe your virtual world reference experience and how it compared to your web-based reference experience. Specifically describe your TRANSITION to a virtual world reference experience as one of the following: "Easy", "Moderate", "Hard". Add additional details in the comment box to explain your choice.
If no additional comments are needed, or you chose "NO" please write "Not Applicable."
IF you answered "NO", choose "Not Applicable" for Questions 2, 3, and 4 and go on to Question 5.
YES-- If you answered "YES", please use the comment field to describe your virtual world reference experience and how it compared to your web-based reference experience. Specifically describe your TRANSITION to a virtual world reference experience as one of the following: "Easy", "Moderate", "Hard". Add additional details in the comment box to explain your choice. If no additional comments are needed, or you chose "NO" please write "Not Applicable." IF you answered "NO", choose "Not Applicable" for Questions 2, 3, and 4 and go on to Question 5.
Easy
Moderate
Hard
Not Applicable
Other (please specify)
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3
. YES--If you answered "YES", how many times have you used a WEB-BASED, virtual reference service?
YES--If you answered "YES", how many times have you used a WEB-BASED, virtual reference service?
1-4
5-8
9-12
13+
Not Applicable
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4
. YES--If you answered "YES", how many times have you used a VIRTUAL WORLD reference service, such as one found in Second Life or other virtual worlds?
YES--If you answered "YES", how many times have you used a VIRTUAL WORLD reference service, such as one found in Second Life or other virtual worlds?
1-4
5-8
9-12
13+
Not Applicable
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5
. NO-- If you answered "NO", use the comment box to indicate which of the two virtual reference services you have used in the past, "Web-Based", "Virtual World".
If you answered "YES", choose "Not Applicable" for Questions 5 and 6 and go on to Question 7.
NO-- If you answered "NO", use the comment box to indicate which of the two virtual reference services you have used in the past, "Web-Based", "Virtual World". If you answered "YES", choose "Not Applicable" for Questions 5 and 6 and go on to Question 7.
Web-Based
Virtual World
Not Applicable
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6
. NO-- If you answered "NO", explain your level of INTEREST in using the type of service mentioned that you have not yet tried as either "LOW" "MEDIUM" or "HIGH". Indicate whether your reference service interest in the one(s) you have not yet tried is for "WEB-BASED" "VIRTUAL WORLD" "BOTH" OR "NEITHER" and any additional details in the comment box to explain your choice as needed. If you chose "YES", or no additional comments are needed, please write "Not Applicable."
NO-- If you answered "NO", explain your level of INTEREST in using the type of service mentioned that you have not yet tried as either "LOW" "MEDIUM" or "HIGH". Indicate whether your reference service interest in the one(s) you have not yet tried is for "WEB-BASED" "VIRTUAL WORLD" "BOTH" OR "NEITHER" and any additional details in the comment box to explain your choice as needed. If you chose "YES", or no additional comments are needed, please write "Not Applicable."
Low
Medium
High
Not Applicable
Interest Level
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7
. On a scale of 1-5 (with 1 being UNACCEPTABLE and 5 being RECOMMENDED), please rate your overall current satisfaction using traditional (brick and mortar) library and virtual library reference services. In the comment box, add any additional comments not asked in the survey you feel would be helpful in improving virtual library reference services. If no additional comments are needed, please write "Not Applicable." Thank you for participating.
Unacceptable
Poor
Adequate
Good
Recommended
N/A
Virtual World Library Reference Services
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On a scale of 1-5 (with 1 being UNACCEPTABLE and 5 being RECOMMENDED), please rate your overall current satisfaction using traditional (brick and mortar) library and virtual library reference services. In the comment box, add any additional comments not asked in the survey you feel would be helpful in improving virtual library reference services. If no additional comments are needed, please write "Not Applicable." Thank you for participating. Virtual World Library Reference Services Unacceptable
Virtual World Library Reference Services Poor
Virtual World Library Reference Services Adequate
Virtual World Library Reference Services Good
Virtual World Library Reference Services Recommended
Virtual World Library Reference Services N/A
Brick and Mortar Library, Telephone Reference Services
Brick and Mortar Library, Telephone Reference Services Unacceptable
Brick and Mortar Library, Telephone Reference Services Poor
Brick and Mortar Library, Telephone Reference Services Adequate
Brick and Mortar Library, Telephone Reference Services Good
Brick and Mortar Library, Telephone Reference Services Recommended
Brick and Mortar Library, Telephone Reference Services N/A
Web-Based Virtual Library Reference Services
Web-Based Virtual Library Reference Services Unacceptable
Web-Based Virtual Library Reference Services Poor
Web-Based Virtual Library Reference Services Adequate
Web-Based Virtual Library Reference Services Good
Web-Based Virtual Library Reference Services Recommended
Web-Based Virtual Library Reference Services N/A
Brick and Mortar Library, In-Person Reference Services
Brick and Mortar Library, In-Person Reference Services Unacceptable
Brick and Mortar Library, In-Person Reference Services Poor
Brick and Mortar Library, In-Person Reference Services Adequate
Brick and Mortar Library, In-Person Reference Services Good
Brick and Mortar Library, In-Person Reference Services Recommended
Brick and Mortar Library, In-Person Reference Services N/A
Additional Comments
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