Fleet & Family Support Center (FFSC) Customer Satisfaction SurveyFleet & Family Support Center (FFSC) Customer Satisfaction Survey

1. Please provide the date the service was offered

	MM		DD		YYYY
:	Please provide the date the service was offered : Month	/	Day	/	Year

2. Which program area did you receive service from?

Which program area did you receive service from?

3. Please answer the following questions with respect to the service you received.

	Don't know/ Can't Judge	Stronly Disagree	Disagree	Neither Agree nor Disagree	Agree	Stronly Agree
1. I received prompt customer service.	*Please answer the following questions with respect to the service you received. 1. I received prompt customer service. Don't know/ Can't Judge	1. I received prompt customer service. Stronly Disagree	1. I received prompt customer service. Disagree	1. I received prompt customer service. Neither Agree nor Disagree	1. I received prompt customer service. Agree	1. I received prompt customer service. Stronly Agree
2. The location of the service was convenient to me.	2. The location of the service was convenient to me. Don't know/ Can't Judge	2. The location of the service was convenient to me. Stronly Disagree	2. The location of the service was convenient to me. Disagree	2. The location of the service was convenient to me. Neither Agree nor Disagree	2. The location of the service was convenient to me. Agree	2. The location of the service was convenient to me. Stronly Agree
3. The time the service was provided was convenient to me.	3. The time the service was provided was convenient to me. Don't know/ Can't Judge	3. The time the service was provided was convenient to me. Stronly Disagree	3. The time the service was provided was convenient to me. Disagree	3. The time the service was provided was convenient to me. Neither Agree nor Disagree	3. The time the service was provided was convenient to me. Agree	3. The time the service was provided was convenient to me. Stronly Agree
4. The provider(s) had the required knowledge to assist me.	4. The provider(s) had the required knowledge to assist me. Don't know/ Can't Judge	4. The provider(s) had the required knowledge to assist me. Stronly Disagree	4. The provider(s) had the required knowledge to assist me. Disagree	4. The provider(s) had the required knowledge to assist me. Neither Agree nor Disagree	4. The provider(s) had the required knowledge to assist me. Agree	4. The provider(s) had the required knowledge to assist me. Stronly Agree
5. The provide(s) was friendly and professional.	5. The provide(s) was friendly and professional. Don't know/ Can't Judge	5. The provide(s) was friendly and professional. Stronly Disagree	5. The provide(s) was friendly and professional. Disagree	5. The provide(s) was friendly and professional. Neither Agree nor Disagree	5. The provide(s) was friendly and professional. Agree	5. The provide(s) was friendly and professional. Stronly Agree
6. The information provided was useful to me.	6. The information provided was useful to me. Don't know/ Can't Judge	6. The information provided was useful to me. Stronly Disagree	6. The information provided was useful to me. Disagree	6. The information provided was useful to me. Neither Agree nor Disagree	6. The information provided was useful to me. Agree	6. The information provided was useful to me. Stronly Agree
7. How did you hear about the FFSC program/service you are using?	7. How did you hear about the FFSC program/service you are using? Don't know/ Can't Judge	7. How did you hear about the FFSC program/service you are using? Stronly Disagree	7. How did you hear about the FFSC program/service you are using? Disagree	7. How did you hear about the FFSC program/service you are using? Neither Agree nor Disagree	7. How did you hear about the FFSC program/service you are using? Agree	7. How did you hear about the FFSC program/service you are using? Stronly Agree
8. What is your preferred way of receiving FFSC program/service information?	8. What is your preferred way of receiving FFSC program/service information? Don't know/ Can't Judge	8. What is your preferred way of receiving FFSC program/service information? Stronly Disagree	8. What is your preferred way of receiving FFSC program/service information? Disagree	8. What is your preferred way of receiving FFSC program/service information? Neither Agree nor Disagree	8. What is your preferred way of receiving FFSC program/service information? Agree	8. What is your preferred way of receiving FFSC program/service information? Stronly Agree

4. Comments or recommendations for improvement:

Comments or recommendations for improvement:

5. If you would like to be contacted, please fill in the following fields for the appropriate method of contact you would like to be reached at:

If you would like to be contacted, please fill in the following fields for the appropriate method of contact you would like to be reached at: Name:
Email Address:
Phone Number:

6. Please choose your rank or affiliation:

Please choose your rank or affiliation:

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