Customer Satisfaction Survey
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1. Default Section
1
. Which of the following categories best describes the type of project we completed for you?
Which of the following categories best describes the type of project we completed for you?
Worship Space
Government
Residential
Education/Health Care
Commercial
2
. Which of the following features were included in your project?
Which of the following features were included in your project?
Home Theater System
Whole House Sound System
Lighting Control
HVAC Control
Security Cameras
Other
Other (please specify)
*
3
. Did your project include Touch Panels for system control
Did your project include Touch Panels for system control
Yes
No
*
4
. Which of the control system product was used in your project
Which of the control system product was used in your project
AMX
Control 4
Crestron
Elan
Other (please specify)
*
5
. How did you find out about our company?
How did you find out about our company?
Radio Advertisement
Print Advertisement
Website
Referral
Previous Customer
Other (please specify)
6
. Please rate our company on the following attributes:
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Staff Friendliness
Please rate our company on the following attributes: Staff Friendliness Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Staff Knowledge
Staff Knowledge Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Timeliness
Timeliness Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Quality of Service
Quality of Service Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Value Received
Value Received Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Completion Appearance
Completion Appearance Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Ease of Use
Ease of Use Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
User Training
User Training Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Is there anyone or anything that stands out to make you feel as you do?
*
7
. Would you recommend our product/services to others?
Would you recommend our product/services to others?
Yes
No
Maybe
Who do you know that we can help?
8
. What can we do to improve our service?
What can we do to improve our service?
9
. Is there an employee who made a real difference in your level of satisfaction on this project?
Is there an employee who made a real difference in your level of satisfaction on this project?
*
10
. Please include your contact information
Please include your contact information
Name:
Company:
Address:
Address 2:
City/Town:
State:
-- select state --
AL Alabama
AK Alaska
AS American Samoa
AZ Arizona
AR Arkansas
CA California
CO Colorado
CT Connecticut
DE Delaware
DC District of Columbia
FM Federated States of Micronesia
FL Florida
GA Georgia
GU Guam
HI Hawaii
ID Idaho
IL Illinois
IN Indiana
IA Iowa
KS Kansas
KY Kentucky
LA Louisiana
ME Maine
MH Marshall Islands
MD Maryland
MA Massachusetts
MI Michigan
MN Minnesota
MS Mississippi
MO Missouri
MT Montana
NE Nebraska
NV Nevada
NH New Hampshire
NJ New Jersey
NM New Mexico
NY New York
NC North Carolina
ND North Dakota
MP Northern Mariana Islands
OH Ohio
OK Oklahoma
OR Oregon
PW Palau
PA Pennsylvania
PR Puerto Rico
RI Rhode Island
SC South Carolina
SD South Dakota
TN Tennessee
TX Texas
UT Utah
VT Vermont
VI Virgin Islands
VA Virginia
WA Washington
WV West Virginia
WI Wisconsin
WY Wyoming
ZIP/Postal Code:
Email Address:
Phone Number:
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