Guard Tec Limited Customer Feedback
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1. Default Section
1
. What are the three major reasons that you buy from us and not somebody else?
What are the three major reasons that you buy from us and not somebody else?
Customer Service
Existing Customer
Local Supplier
Price
Recommended to us
Other (please specify)
2
. How satisfied were you with your last contact with our Company?
How satisfied were you with your last contact with our Company?
Very Satisfied
Satisfied
Fairly Satisfied
Dissatisfied
Comments (Optional)
3
. How quickly did we respond to your call/ request for service?
How quickly did we respond to your call/ request for service?
Within 1 working day
Within 5 working days
Within the timescale that you requested
Comments (Optional)
4
. Was the Company employee dressed presentably and wearing Company Uniform/ identification?
Was the Company employee dressed presentably and wearing Company Uniform/ identification?
Yes
No
Comment (Optional)
5
. How pleased were you with the service provided to you by our site engineer(s)? Did they:-
How pleased were you with the service provided to you by our site engineer(s)? Did they:-
Act couteously/ politely
Work in a tidy manner and clear the work area when they finished the work
Provide clear instructions to you for working of the system that was installed
Check your satisfaction with the work undertaken
Comments (Optional)
6
. If you were asked how we could improve two things about our service to you what would they be and why?
If you were asked how we could improve two things about our service to you what would they be and why?
7
. Please provide any other comments below.
Please provide any other comments below.
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