Customer Feedback
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1.
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1
. Do you use Cypex products?
Do you use Cypex products?
Yes, as sole source of recombinant enzymes
Yes, as main source of recombiant enzymes
Yes, as an alternative source when the main supplier is backordered
Yes, for chemicals only
No, not at all
Additional comments
2
. If you do not use Cypex as the main source of recombinant enzymes, why is this?
If you do not use Cypex as the main source of recombinant enzymes, why is this?
Do not use recombinant enzymes
Too expensive
See no reason to change from my existing supplier
I tried them and they didn't work as well as the current supplier's products
Other (please specify)
3
. If you don't currently use Cypex recombinant enzymes regularly, what improvements could we make that would make them a more attractive option?
If you don't currently use Cypex recombinant enzymes regularly, what improvements could we make that would make them a more attractive option?
4
. If you use Cypex recombinant enzymes regularly is there anything that we could do to improve them?
If you use Cypex recombinant enzymes regularly is there anything that we could do to improve them?
5
. Has your experience of Cypex's customer service and support been
Has your experience of Cypex's customer service and support been
Excellent
Good
Average
Poor
Not applicable
Additional comments:
6
. Have you used one or more of our distributors in relation to Cypex products?
Have you used one or more of our distributors in relation to Cypex products?
tebu-bio
XenoTech LLC
Nosan Corporation
Krishgen Biosystems
RILD (Shanghai)
LabPartner
Biomedex Korea
Precision Technologies
Not used
Additional comments:
7
. Has your experience of the customer service and support from the distributors that we use been
Has your experience of the customer service and support from the distributors that we use been
Excellent
Good
Average
Poor
Not applicable
Additional comments:
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