Lightning Ticket Holder Survey
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1
. Gender
Gender
Male
Female
2
. How old are you?
How old are you?
Under 18
18-24
25-34
35-44
45-54
55-64
Over 64
3
. Which best describes your annual household income?
Which best describes your annual household income?
<$10,000
$10,000-$29,000
$30,000-$49,000
$50,000-$69,000
$70,000-$89,000
>$90,000
4
. How did you find out about tickets?
How did you find out about tickets?
John Labatt Centre Website
London Lightning Website
Social Media
Another ticket holder
Newspaper
Radio
Other
5
. Were you a season ticket holder for the 2011-2012 season?
Were you a season ticket holder for the 2011-2012 season?
Yes
No
6
. If yes, are you renewing your season tickets?
If no, are you planning on purchasing season tickets this season?
If yes, are you renewing your season tickets? If no, are you planning on purchasing season tickets this season?
Yes
No
7
. Would you recommend Lightning tickets?
Would you recommend Lightning tickets?
Yes
No
8
. Which day and time did you prefer seeing the Lightning play?
Which day and time did you prefer seeing the Lightning play?
Thursday Evening, 7:00pm
Friday Evening, 7:00pm
Saturday Evening, 7:00pm
Sunday Afternoon, 2:00pm
*
9
. How would you rate your experience in the following categories?
Excellent
Above Average
Average
Below Average
Poor
N/A
Overall Experience
*
How would you rate your experience in the following categories? Overall Experience Excellent
Overall Experience Above Average
Overall Experience Average
Overall Experience Below Average
Overall Experience Poor
Overall Experience N/A
Cleanliness of Facility
Cleanliness of Facility Excellent
Cleanliness of Facility Above Average
Cleanliness of Facility Average
Cleanliness of Facility Below Average
Cleanliness of Facility Poor
Cleanliness of Facility N/A
Courtesy of Event Staff
Courtesy of Event Staff Excellent
Courtesy of Event Staff Above Average
Courtesy of Event Staff Average
Courtesy of Event Staff Below Average
Courtesy of Event Staff Poor
Courtesy of Event Staff N/A
In-game Promotions
In-game Promotions Excellent
In-game Promotions Above Average
In-game Promotions Average
In-game Promotions Below Average
In-game Promotions Poor
In-game Promotions N/A
Concessions
Concessions Excellent
Concessions Above Average
Concessions Average
Concessions Below Average
Concessions Poor
Concessions N/A
Merchandise Options
Merchandise Options Excellent
Merchandise Options Above Average
Merchandise Options Average
Merchandise Options Below Average
Merchandise Options Poor
Merchandise Options N/A
Ticket Prices
Ticket Prices Excellent
Ticket Prices Above Average
Ticket Prices Average
Ticket Prices Below Average
Ticket Prices Poor
Ticket Prices N/A
VIP Hospitality
VIP Hospitality Excellent
VIP Hospitality Above Average
VIP Hospitality Average
VIP Hospitality Below Average
VIP Hospitality Poor
VIP Hospitality N/A
Special Events (theme nights)
Special Events (theme nights) Excellent
Special Events (theme nights) Above Average
Special Events (theme nights) Average
Special Events (theme nights) Below Average
Special Events (theme nights) Poor
Special Events (theme nights) N/A
10
. Please provide any additional feedback so we can enhance your experience
Please provide any additional feedback so we can enhance your experience
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