Somerville Traffic & Parking Survey

Thank you for taking this survey! It should take you about 5 minutes to complete. This survey is being conducted by Boston Universty AdLab.

1. Please rate your overall satisfaction with the department of Traffic and Parking in terms of customer service.

Please rate your overall satisfaction with the department of Traffic and Parking in terms of customer service. Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

2. Have you been to Traffic and Parking offices to conduct business (e.g. pay a ticket) in the last three months?

Have you been to Traffic and Parking offices to conduct business (e.g. pay a ticket) in the last three months? Yes

3. Where do you most often get information about traffic and parking?

Where do you most often get information about traffic and parking? Materials in the Mail

Website/Online

Local Somerville channel

Traffic & Parking office

Flyers/Outdoor

Other (please specify)

4. Please rate how difficult it is to find a space in the following locations:

	Very Difficult				Not At All Difficult	Don't Know
Residential Streets	*Please rate how difficult it is to find a space in the following locations: Residential Streets Very Difficult	Residential Streets	Residential Streets	Residential Streets	Residential Streets Not At All Difficult	Residential Streets Don't Know
Union Square	Union Square Very Difficult	Union Square	Union Square	Union Square	Union Square Not At All Difficult	Union Square Don't Know
Davis Square	Davis Square Very Difficult	Davis Square	Davis Square	Davis Square	Davis Square Not At All Difficult	Davis Square Don't Know
East Broadway	East Broadway Very Difficult	East Broadway	East Broadway	East Broadway	East Broadway Not At All Difficult	East Broadway Don't Know
Magoun Square	Magoun Square Very Difficult	Magoun Square	Magoun Square	Magoun Square	Magoun Square Not At All Difficult	Magoun Square Don't Know
Near Tufts University	Near Tufts University Very Difficult	Near Tufts University	Near Tufts University	Near Tufts University	Near Tufts University Not At All Difficult	Near Tufts University Don't Know

5. Do you have a residential parking sticker?

Do you have a residential parking sticker? Yes

6. Have you ever visited the Somerville Traffic & Parking website? (http://parksomerville.com)

Have you ever visited the Somerville Traffic & Parking website? (http://parksomerville.com) Yes

7. Did you find the resources:

	Payment Section	Information Section	Updates/Notifications Section
Informative	Did you find the resources: Informative Payment Section	Information Section	Updates/Notifications Section
Easy to Navigate	Easy to Navigate Payment Section	Information Section	Updates/Notifications Section
Clear	Clear Payment Section	Information Section	Updates/Notifications Section
Visually Appealing	Visually Appealing Payment Section	Information Section	Updates/Notifications Section

8. What prevents you from using a Somerville ParkCard - the reusable, rechargeable card that works in local meters? (Please check all that apply).

What prevents you from using a Somerville ParkCard - the reusable, rechargeable card that works in local meters? (Please check all that apply). Nothing, I currently use the ParkCard

I have never heard of the ParkCard

It is only available in two locations: Traffic & Parking and City Hall

I don't park at meters frequently enough to carry one

It does not work outside of Somerville

Other (please specify)

9. Of the following improvements to parking in the City, please rank which are most important to you.

	Not at all important to me				Very important to me
Mobile application to track open spaces	*Of the following improvements to parking in the City, please rank which are most important to you. Mobile application to track open spaces Not at all important to me	Mobile application to track open spaces	Mobile application to track open spaces	Mobile application to track open spaces	Mobile application to track open spaces Very important to me
Ability to order residential stickers online with a credit card	Ability to order residential stickers online with a credit card Not at all important to me	Ability to order residential stickers online with a credit card	Ability to order residential stickers online with a credit card	Ability to order residential stickers online with a credit card	Ability to order residential stickers online with a credit card Very important to me
Greater space availability through variable-rate meters	Greater space availability through variable-rate meters Not at all important to me	Greater space availability through variable-rate meters	Greater space availability through variable-rate meters	Greater space availability through variable-rate meters	Greater space availability through variable-rate meters Very important to me
Selling the ParkCard in more locations	Selling the ParkCard in more locations Not at all important to me	Selling the ParkCard in more locations	Selling the ParkCard in more locations	Selling the ParkCard in more locations	Selling the ParkCard in more locations Very important to me
The ability to order guest passes online with a credit card	The ability to order guest passes online with a credit card Not at all important to me	The ability to order guest passes online with a credit card	The ability to order guest passes online with a credit card	The ability to order guest passes online with a credit card	The ability to order guest passes online with a credit card Very important to me
More meters that accept credit cards	More meters that accept credit cards Not at all important to me	More meters that accept credit cards	More meters that accept credit cards	More meters that accept credit cards	More meters that accept credit cards Very important to me

10. Do you have any recommendations for the Traffic and Parking department?

Do you have any recommendations for the Traffic and Parking department?

11. Which age group do you fall in?

Which age group do you fall in? Under 18

18-24 years old

25-34 years old

35-44 years old

45-54 years old

55-64 years old

65-74 years old

75 years or older

12. What is your most frequent mode of travel through Somerville?

What is your most frequent mode of travel through Somerville? Automobile

Public Transportation

Bicycle

On foot

13. Do you own or rent your home?

Do you own or rent your home? Own

Rent

14. How long have you lived in Somerville?

How long have you lived in Somerville? Less than a year

1-3 years

4-7 years

8-10 years

11-15 years

16-20 years

More than 20 years

Somerville Traffic & ParkingExit this survey

Somerville Traffic & Parking
Exit this survey