Customer Service Call Centre Satisfaction Survey If you have contacted Barnet Homes by telephone recently, please can you take a few minutes to answer some questions about the way we dealt with your call to help us improve the service we provide to our customers. Question Title 1. Was your call answered promptly? Yes No Please add any comments Question Title 2. How satisfied were you with the service provided by the person who answered your call, in terms of politeness, helpfulness etc. Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Please add any comments Question Title 3. Was your reason for calling dealt with effectively? Yes No Please add any comments Question Title 4. In your opinion, how did the service received compare to previous calls made to Barnet Homes Better About the same Worse Can't remember Have not contacted Barnet Homes before Please add any comments Question Title 5. Overall, how satisfied were you with the outcome of your call and the service provided by Barnet Homes as a result. Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Please add any comments Question Title Please complete the following details: Name: Address: Postcode: Date of Birth: Email Address: Phone Number: Thank you for your time in completing this questionnaire. Question Title Office Use Only. Survey Compiled by: Name: Department: Done