Local Authority Business Support Thank you for sharing your views, please remember to fill in your details at the end of the survey if you'd like to be entered into the prize draw for an iPad/HD TV/e-Reader. Different questions will be applicable depending on your job function, so if there is a question that doesn't apply or you don't know the answer to, feel free to move on to the next one. Question Title * 1. What is the name of your Local Authority? Question Title * 2. Which county are you in? Aberdeenshire Anglesey/Sir Fon Angus Argyll and Bute Ayrshire Avon Bedfordshire Berkshire Blaenau Gwent Bridgend Bristol Buckinghamshire Caerphilly Cambridgeshire Cardiff Carmarthenshire Ceredigion Cheshire Clackmannanshire Conwy Cornwall County Antrim County Armagh County Down County Fermanagh County Londonderry County Tyrone Cumbria Denbighshire Derbyshire Devon Dorset Dumfries and Galloway Dunbartonshire Dundee Durham East Lothian East Riding of Yorkshire East Sussex Edinburgh Essex Falkirk Fife Flintshire Glamorgan Glasgow Gloucestershire Greater Manchester Gwynedd Hampshire Hereford and Worcester Hertfordshire Highland Inverclyde Isle of Man Isle of Wight Kent Lanarkshire Lancashire Leicestershire Lincolnshire London Merseyside Merthyr Tydfil Middlesex Midlothian Monmouthshire Moray Neath Port Talbot Newport Norfolk North Yorkshire Northamptonshire Northumberland Nottinghamshire Orkney Oxfordshire Pembrokeshire Perth and Kinross Powys Renfrewshire Rhondda Cynon Taff Rutland Scottish Borders Shetland Isles Shropshire Somerset South Yorkshire Staffordshire Stirlingshire Suffolk Surrey Swansea Torfaen Tyne and Wear Warwickshire West Lothian West Midlands West Sussex West Yorkshire Western Isles Wiltshire Wrexham Other (please specify) Question Title * 3. Which of the following best describes your role? Adult services Children and young people Health and social care Advice and benefits Business and operations Contract management Community and living Education and learning Environment and planning Housing Facilities Other (please specify) Question Title * 4. What's the approximate size of the local population that your Local Authority serves? 50,000-100,000 100,001-250,000 250,001-500,000 >500,000 Other (please specify) Question Title * 5. Please indicate how you source support for your business function, indicating the proportion acquired through the different channels listed below in percentage terms Deliver in-house Commissioning Support Units Independent Sector Other Local Authorities Foundation Trusts Community Voluntary Sector Other (please specify) Business Support (e.g. financial management, payroll, HR, ICT, governance) 0 A little (1-25%) Some (26-50%) Most (51-75%) All (76-100%) Unknown proportion Business Support (e.g. financial management, payroll, HR, ICT, governance) Deliver in-house menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Business Support (e.g. financial management, payroll, HR, ICT, governance) Commissioning Support Units menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Business Support (e.g. financial management, payroll, HR, ICT, governance) Independent Sector menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Business Support (e.g. financial management, payroll, HR, ICT, governance) Other Local Authorities menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Business Support (e.g. financial management, payroll, HR, ICT, governance) Foundation Trusts menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Business Support (e.g. financial management, payroll, HR, ICT, governance) Community Voluntary Sector menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Business Support (e.g. financial management, payroll, HR, ICT, governance) Other (please specify) menu Transformation and Service Redesign 0 A little (1-25%) Some (26-50%) Most (51-75%) All (76-100%) Unknown proportion Transformation and Service Redesign Deliver in-house menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Transformation and Service Redesign Commissioning Support Units menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Transformation and Service Redesign Independent Sector menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Transformation and Service Redesign Other Local Authorities menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Transformation and Service Redesign Foundation Trusts menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Transformation and Service Redesign Community Voluntary Sector menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Transformation and Service Redesign Other (please specify) menu Communications and Patient/Public Engagement 0 A little (1-25%) Some (26-50%) Most (51-75%) All (76-100%) Unknown proportion Communications and Patient/Public Engagement Deliver in-house menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Communications and Patient/Public Engagement Commissioning Support Units menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Communications and Patient/Public Engagement Independent Sector menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Communications and Patient/Public Engagement Other Local Authorities menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Communications and Patient/Public Engagement Foundation Trusts menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Communications and Patient/Public Engagement Community Voluntary Sector menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Communications and Patient/Public Engagement Other (please specify) menu Business Intelligence and Data Management 0 A little (1-25%) Some (26-50%) Most (51-75%) All (76-100%) Unknown proportion Business Intelligence and Data Management Deliver in-house menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Business Intelligence and Data Management Commissioning Support Units menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Business Intelligence and Data Management Independent Sector menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Business Intelligence and Data Management Other Local Authorities menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Business Intelligence and Data Management Foundation Trusts menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Business Intelligence and Data Management Community Voluntary Sector menu 0 1-25% (a little) 26-50% (some) 51-75% (most) 76-100% (All) Unknown proportion Business Intelligence and Data Management Other (please specify) menu Please specify Question Title * 6. How do you expect the ways you currently access these services to change in the next two years? Deliver more in-house Outsource more No change Don't know Business Support (e.g. financial management, payroll, HR, ICT, governance) Business Support (e.g. financial management, payroll, HR, ICT, governance) Deliver more in-house Business Support (e.g. financial management, payroll, HR, ICT, governance) Outsource more Business Support (e.g. financial management, payroll, HR, ICT, governance) No change Business Support (e.g. financial management, payroll, HR, ICT, governance) Don't know Transformation and Service Redesign Transformation and Service Redesign Deliver more in-house Transformation and Service Redesign Outsource more Transformation and Service Redesign No change Transformation and Service Redesign Don't know Communications and Patient/Public Engagement Communications and Patient/Public Engagement Deliver more in-house Communications and Patient/Public Engagement Outsource more Communications and Patient/Public Engagement No change Communications and Patient/Public Engagement Don't know Business Intelligence and Data Management Business Intelligence and Data Management Deliver more in-house Business Intelligence and Data Management Outsource more Business Intelligence and Data Management No change Business Intelligence and Data Management Don't know Please explain the reason for the change Question Title * 7. Please indicate which of the following organisations (if any) your local authority is likely to share the following types of business support services with? Clinical Commissioning Groups Foundation trusts Other Local Authorities Community Voluntary Sector Other (please specify below) Business Support (e.g. financial management, payroll, HR, ICT, governance) Business Support (e.g. financial management, payroll, HR, ICT, governance) Clinical Commissioning Groups Business Support (e.g. financial management, payroll, HR, ICT, governance) Foundation trusts Business Support (e.g. financial management, payroll, HR, ICT, governance) Other Local Authorities Business Support (e.g. financial management, payroll, HR, ICT, governance) Community Voluntary Sector Business Support (e.g. financial management, payroll, HR, ICT, governance) Other (please specify below) Healthcare Procurement and Provider management Healthcare Procurement and Provider management Clinical Commissioning Groups Healthcare Procurement and Provider management Foundation trusts Healthcare Procurement and Provider management Other Local Authorities Healthcare Procurement and Provider management Community Voluntary Sector Healthcare Procurement and Provider management Other (please specify below) Transformation and Service Redesign Transformation and Service Redesign Clinical Commissioning Groups Transformation and Service Redesign Foundation trusts Transformation and Service Redesign Other Local Authorities Transformation and Service Redesign Community Voluntary Sector Transformation and Service Redesign Other (please specify below) Communications and Patient/Public Engagement Communications and Patient/Public Engagement Clinical Commissioning Groups Communications and Patient/Public Engagement Foundation trusts Communications and Patient/Public Engagement Other Local Authorities Communications and Patient/Public Engagement Community Voluntary Sector Communications and Patient/Public Engagement Other (please specify below) Business Intelligence and Data Management Business Intelligence and Data Management Clinical Commissioning Groups Business Intelligence and Data Management Foundation trusts Business Intelligence and Data Management Other Local Authorities Business Intelligence and Data Management Community Voluntary Sector Business Intelligence and Data Management Other (please specify below) Other (please specify) Question Title * 8. On a scale of 1-5, with 1 being the least important and 5 being the most important, please indicate how important the following factors are in influencing who your Local Authority chooses to buy business support from 1 2 3 4 5 Size of organisation Size of organisation 1 Size of organisation 2 Size of organisation 3 Size of organisation 4 Size of organisation 5 Geographical proximity Geographical proximity 1 Geographical proximity 2 Geographical proximity 3 Geographical proximity 4 Geographical proximity 5 Previous/current relationship Previous/current relationship 1 Previous/current relationship 2 Previous/current relationship 3 Previous/current relationship 4 Previous/current relationship 5 Specialist expertise and skills Specialist expertise and skills 1 Specialist expertise and skills 2 Specialist expertise and skills 3 Specialist expertise and skills 4 Specialist expertise and skills 5 Wider knowledge (e.g of policy and best practice) Wider knowledge (e.g of policy and best practice) 1 Wider knowledge (e.g of policy and best practice) 2 Wider knowledge (e.g of policy and best practice) 3 Wider knowledge (e.g of policy and best practice) 4 Wider knowledge (e.g of policy and best practice) 5 Able to deliver broad range of services Able to deliver broad range of services 1 Able to deliver broad range of services 2 Able to deliver broad range of services 3 Able to deliver broad range of services 4 Able to deliver broad range of services 5 Price Price 1 Price 2 Price 3 Price 4 Price 5 Guaranteed savings Guaranteed savings 1 Guaranteed savings 2 Guaranteed savings 3 Guaranteed savings 4 Guaranteed savings 5 Reputation Reputation 1 Reputation 2 Reputation 3 Reputation 4 Reputation 5 Recommended by others Recommended by others 1 Recommended by others 2 Recommended by others 3 Recommended by others 4 Recommended by others 5 Quality of customer experience Quality of customer experience 1 Quality of customer experience 2 Quality of customer experience 3 Quality of customer experience 4 Quality of customer experience 5 Other (please specify) Question Title * 9. On a scale of 1-5, with 1 being the least important and 5 being most important, how important are the following factors in influencing who you partner with when jointly buying support services? 1 2 3 4 5 Size of organisation Size of organisation 1 Size of organisation 2 Size of organisation 3 Size of organisation 4 Size of organisation 5 Geographical proximity Geographical proximity 1 Geographical proximity 2 Geographical proximity 3 Geographical proximity 4 Geographical proximity 5 Relationship history Relationship history 1 Relationship history 2 Relationship history 3 Relationship history 4 Relationship history 5 Potential cost savings Potential cost savings 1 Potential cost savings 2 Potential cost savings 3 Potential cost savings 4 Potential cost savings 5 Reputation Reputation 1 Reputation 2 Reputation 3 Reputation 4 Reputation 5 Shared goals Shared goals 1 Shared goals 2 Shared goals 3 Shared goals 4 Shared goals 5 Recommended by others Recommended by others 1 Recommended by others 2 Recommended by others 3 Recommended by others 4 Recommended by others 5 Other (please specify) Question Title * 10. Please indicate how you would like to outsource your business support services by choosing from the following options: Prefer to outsource to one single organisation that delivers all services Prefer to outsource to several organisations, each delivering specialist services No preference Please state reason for preference Question Title * 11. Please leave your email and phone number to be entered in the prize draw and in case we need to get in touch to clarify your responses Done