Customer Satisfaction Survey
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1. Was the vehicle ready as and when agreed?

Was the vehicle ready as and when agreed? Yes

2. Were you satisfied with your vehicle when it was returned?

Were you satisfied with your vehicle when it was returned? Yes

3. Were you sufficiently advised as to the repair procedures and other relevant information?

Were you sufficiently advised as to the repair procedures and other relevant information? Yes

4. Were you informed as to any charges that you may have had to pay? (e.g. costs - excess - VAT)

Were you informed as to any charges that you may have had to pay? (e.g. costs - excess - VAT) Yes

5. Were our management and staff efficient and courteous?

Were our management and staff efficient and courteous? Yes

6. Were you kept informed of the progress of your vehicle throughout the repair?

Were you kept informed of the progress of your vehicle throughout the repair? Yes

7. Would you recommend our service to others?

Would you recommend our service to others? Yes

8. Where did you hear about us?

Where did you hear about us? Repeat business?

From a friend/family?

Local newspaper?

Other?

9. Please add any explanatory notes where a NO has been ticked or where exceptionally high levels of service have been provided or where you feel further improvements to our service could be made. Thank you.

Please add any explanatory notes where a NO has been ticked or where exceptionally high levels of service have been provided or where you feel further improvements to our service could be made. Thank you.

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Customer Satisfaction SurveyExit this survey