Qwest @ Ease – Assignment of Work Survey Local 7201

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1. Please Enter your name

Please Enter your name   Name:

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2. Title

Title   Broadband Technician Network Technician

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3. Do you perform HSI installs and maintenance as part of your day to day job?

Do you perform HSI installs and maintenance as part of your day to day job?   Yes

No

4. Have you been formally trained and certified on:

	Yes	No
Did you take and Pass the Broadband Test	*Have you been formally trained and certified on: Did you take and Pass the Broadband Test Yes	Did you take and Pass the Broadband Test No
Subscriber Line I&M (XDSL Technologies), NTD 1160HSI	Subscriber Line I&M (XDSL Technologies), NTD 1160HSI Yes	Subscriber Line I&M (XDSL Technologies), NTD 1160HSI No
Digital Subscriber Line I&M, 1160DF	Digital Subscriber Line I&M, 1160DF Yes	Digital Subscriber Line I&M, 1160DF No
HSI Repair, NTD 1162	HSI Repair, NTD 1162 Yes	HSI Repair, NTD 1162 No
Qwest DSL for Field Technicians, course 3102DF	Qwest DSL for Field Technicians, course 3102DF Yes	Qwest DSL for Field Technicians, course 3102DF No
Basic Computer Skills, course 3002DF	Basic Computer Skills, course 3002DF Yes	Basic Computer Skills, course 3002DF No
Basic I&M, NTD1000M	Basic I&M, NTD1000M Yes	Basic I&M, NTD1000M No
Qwest Home and Business Networking, NTD 1180	Qwest Home and Business Networking, NTD 1180 Yes	Qwest Home and Business Networking, NTD 1180 No

5. In the course of your job, over the last 12 months have you done any of the following for a customer as part of the installation or service order

	None	1-2 times	3-4 times	5-6 times	7-10 times	More then 10 times
Wireless modems with 4-port Ethernet and wireless gateways	*In the course of your job, over the last 12 months have you done any of the following for a customer as part of the installation or service order Wireless modems with 4-port Ethernet and wireless gateways None	Wireless modems with 4-port Ethernet and wireless gateways 1-2 times	Wireless modems with 4-port Ethernet and wireless gateways 3-4 times	Wireless modems with 4-port Ethernet and wireless gateways 5-6 times	Wireless modems with 4-port Ethernet and wireless gateways 7-10 times	Wireless modems with 4-port Ethernet and wireless gateways More then 10 times
Attached Wii	Attached Wii None	Attached Wii 1-2 times	Attached Wii 3-4 times	Attached Wii 5-6 times	Attached Wii 7-10 times	Attached Wii More then 10 times
Attached Xbox 360	Attached Xbox 360 None	Attached Xbox 360 1-2 times	Attached Xbox 360 3-4 times	Attached Xbox 360 5-6 times	Attached Xbox 360 7-10 times	Attached Xbox 360 More then 10 times
Attached PS3	Attached PS3 None	Attached PS3 1-2 times	Attached PS3 3-4 times	Attached PS3 5-6 times	Attached PS3 7-10 times	Attached PS3 More then 10 times
Attached wired printers	Attached wired printers None	Attached wired printers 1-2 times	Attached wired printers 3-4 times	Attached wired printers 5-6 times	Attached wired printers 7-10 times	Attached wired printers More then 10 times
Attached wireless printers	Attached wireless printers None	Attached wireless printers 1-2 times	Attached wireless printers 3-4 times	Attached wireless printers 5-6 times	Attached wireless printers 7-10 times	Attached wireless printers More then 10 times
Attached Satellite TV	Attached Satellite TV None	Attached Satellite TV 1-2 times	Attached Satellite TV 3-4 times	Attached Satellite TV 5-6 times	Attached Satellite TV 7-10 times	Attached Satellite TV More then 10 times
Attached wired communications devices linked into the home network	Attached wired communications devices linked into the home network None	Attached wired communications devices linked into the home network 1-2 times	Attached wired communications devices linked into the home network 3-4 times	Attached wired communications devices linked into the home network 5-6 times	Attached wired communications devices linked into the home network 7-10 times	Attached wired communications devices linked into the home network More then 10 times
Attached wireless communication devices linked into the home network	Attached wireless communication devices linked into the home network None	Attached wireless communication devices linked into the home network 1-2 times	Attached wireless communication devices linked into the home network 3-4 times	Attached wireless communication devices linked into the home network 5-6 times	Attached wireless communication devices linked into the home network 7-10 times	Attached wireless communication devices linked into the home network More then 10 times
Have you set up printers connected wired or wirelessly to the modem and High Speed Internet (HSI) network	Have you set up printers connected wired or wirelessly to the modem and High Speed Internet (HSI) network None	Have you set up printers connected wired or wirelessly to the modem and High Speed Internet (HSI) network 1-2 times	Have you set up printers connected wired or wirelessly to the modem and High Speed Internet (HSI) network 3-4 times	Have you set up printers connected wired or wirelessly to the modem and High Speed Internet (HSI) network 5-6 times	Have you set up printers connected wired or wirelessly to the modem and High Speed Internet (HSI) network 7-10 times	Have you set up printers connected wired or wirelessly to the modem and High Speed Internet (HSI) network More then 10 times
Have you set up printers connected wirelessly to the modem and High Speed Internet (HSI) network	Have you set up printers connected wirelessly to the modem and High Speed Internet (HSI) network None	Have you set up printers connected wirelessly to the modem and High Speed Internet (HSI) network 1-2 times	Have you set up printers connected wirelessly to the modem and High Speed Internet (HSI) network 3-4 times	Have you set up printers connected wirelessly to the modem and High Speed Internet (HSI) network 5-6 times	Have you set up printers connected wirelessly to the modem and High Speed Internet (HSI) network 7-10 times	Have you set up printers connected wirelessly to the modem and High Speed Internet (HSI) network More then 10 times
Have you set up other peripherals connected wired or wirelessly to the modem and High Speed Internet (HSI) network	Have you set up other peripherals connected wired or wirelessly to the modem and High Speed Internet (HSI) network None	Have you set up other peripherals connected wired or wirelessly to the modem and High Speed Internet (HSI) network 1-2 times	Have you set up other peripherals connected wired or wirelessly to the modem and High Speed Internet (HSI) network 3-4 times	Have you set up other peripherals connected wired or wirelessly to the modem and High Speed Internet (HSI) network 5-6 times	Have you set up other peripherals connected wired or wirelessly to the modem and High Speed Internet (HSI) network 7-10 times	Have you set up other peripherals connected wired or wirelessly to the modem and High Speed Internet (HSI) network More then 10 times

6. In the course of your job, over the last 12 months have you performed work with third party software such as:

	None	1-2 times	3-4 times	5-6 times	7-10 times	More then 10 times
The installation of browser software	*In the course of your job, over the last 12 months have you performed work with third party software such as: The installation of browser software None	The installation of browser software 1-2 times	The installation of browser software 3-4 times	The installation of browser software 5-6 times	The installation of browser software 7-10 times	The installation of browser software More then 10 times
Gaming software	Gaming software None	Gaming software 1-2 times	Gaming software 3-4 times	Gaming software 5-6 times	Gaming software 7-10 times	Gaming software More then 10 times
Non-Qwest email	Non-Qwest email None	Non-Qwest email 1-2 times	Non-Qwest email 3-4 times	Non-Qwest email 5-6 times	Non-Qwest email 7-10 times	Non-Qwest email More then 10 times
Downloaded & installed software	Downloaded & installed software None	Downloaded & installed software 1-2 times	Downloaded & installed software 3-4 times	Downloaded & installed software 5-6 times	Downloaded & installed software 7-10 times	Downloaded & installed software More then 10 times
Security protection services	Security protection services None	Security protection services 1-2 times	Security protection services 3-4 times	Security protection services 5-6 times	Security protection services 7-10 times	Security protection services More then 10 times
Done PC optimization	Done PC optimization None	Done PC optimization 1-2 times	Done PC optimization 3-4 times	Done PC optimization 5-6 times	Done PC optimization 7-10 times	Done PC optimization More then 10 times
Trouble resolution for none, some or all of the above services	Trouble resolution for none, some or all of the above services None	Trouble resolution for none, some or all of the above services 1-2 times	Trouble resolution for none, some or all of the above services 3-4 times	Trouble resolution for none, some or all of the above services 5-6 times	Trouble resolution for none, some or all of the above services 7-10 times	Trouble resolution for none, some or all of the above services More then 10 times

7. In the course of your job, over the last 12 months have you enabled or perfomed testing of peripherals such as:

	None	1-2 times	3-4 times	5-6 times	7-10 times	More then 10 times
Ipods	*In the course of your job, over the last 12 months have you enabled or perfomed testing of peripherals such as: Ipods None	Ipods 1-2 times	Ipods 3-4 times	Ipods 5-6 times	Ipods 7-10 times	Ipods More then 10 times
Tivo	Tivo None	Tivo 1-2 times	Tivo 3-4 times	Tivo 5-6 times	Tivo 7-10 times	Tivo More then 10 times
Alarms	Alarms None	Alarms 1-2 times	Alarms 3-4 times	Alarms 5-6 times	Alarms 7-10 times	Alarms More then 10 times
Video devices	Video devices None	Video devices 1-2 times	Video devices 3-4 times	Video devices 5-6 times	Video devices 7-10 times	Video devices More then 10 times

8. In the course of your job, over the last 12 months have you resolved compatibility issues associated with third party software and hardware

In the course of your job, over the last 12 months have you resolved compatibility issues associated with third party software and hardware   No

1-2 times

3-4 times

5-6 times

7-10 time

More then 10 times

9. In the course of your job, over the last 12 months have you Provided other value-added services such as on-line storage, software, video on demand, etc.

In the course of your job, over the last 12 months have you Provided other value-added services such as on-line storage, software, video on demand, etc.   No

1-2 times

3-4 times

5-6 times

7-10 time

More then 10 times

10. When you did this work, was it because it was:

When you did this work, was it because it was:   On the ticket The customer asked My supervisor encouraged me to My supervisor told me to