ACT Survey
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1. Latest Contact for Service

What was the nature of your latest contact with ACT (Academic Computing Technologies)? Help Desk, Service Request

Equipment/software purchasing

Hardware Setup/Installation/Trouble shooting

Network/Phone request

Application/Programming consultation

Other (please specify)

If the contact was for a problem resolution, was this a recurring problem? Yes

	Excellent	Very Good	Good	Fair	Poor	No Opinion
Professionalism	*Please rate the following categories regarding ACT staff: Professionalism Excellent	Professionalism Very Good	Professionalism Good	Professionalism Fair	Professionalism Poor	Professionalism No Opinion
Courtesy	Courtesy Excellent	Courtesy Very Good	Courtesy Good	Courtesy Fair	Courtesy Poor	Courtesy No Opinion
Helpfulness	Helpfulness Excellent	Helpfulness Very Good	Helpfulness Good	Helpfulness Fair	Helpfulness Poor	Helpfulness No Opinion
Timeliness of response	Timeliness of response Excellent	Timeliness of response Very Good	Timeliness of response Good	Timeliness of response Fair	Timeliness of response Poor	Timeliness of response No Opinion
Usefulness of ACT web pages	Usefulness of ACT web pages Excellent	Usefulness of ACT web pages Very Good	Usefulness of ACT web pages Good	Usefulness of ACT web pages Fair	Usefulness of ACT web pages Poor	Usefulness of ACT web pages No Opinion
Your overall experience with us	Your overall experience with us Excellent	Your overall experience with us Very Good	Your overall experience with us Good	Your overall experience with us Fair	Your overall experience with us Poor	Your overall experience with us No Opinion

Overall, what letter grade would you give ACT? A

How well can you perform your job duties with your current computer? Very well

Pretty well

Just barely getting by

Can't do my job

Describe how your job is impacted:

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