Bereavement Services Service User Questionnaire

1. Bereavement Services Service User Questionnaire - Crematoria

This questionnaire is used to gather information and feedback relating to the Birmingham City Council Crematoria service.

Data Protection Act 1998: Birmingham City Council will use the information that you give in this questionnaire for the management of cemeteries and crematoria. The information will not be divulged to anyone else outside Birmingham City Council.

1. Please indicate which of the Birmingham City Council Crematoria this questionnaire relates to.

Please indicate which of the Birmingham City Council Crematoria this questionnaire relates to. Lodge Hill Crematorium

Sutton Coldfield Crematorium

Yardley Crematorium

2. What is you overall impression of the council's Crematoria Service?

What is you overall impression of the council's Crematoria Service? Excellent	Good	Adequate	Poor
We will do everything that we can to ensure that the service provided by Bereavement Services is satisfactory and meets the needs of our Service Users. Please tell us below if you have any comments or suggestions relating to the service.

3. Did you find the council's staff to be helpful and courteous?

Did you find the council's staff to be helpful and courteous? Yes - Excellent

Yes - Good

Yes - Adequate

No - Poor

4. Do you consider the Council's charges to be reasonable in relation to the overall cost of the funeral?

Do you consider the Council's charges to be reasonable in relation to the overall cost of the funeral? Yes - Excellent

Yes - Good

Yes - Adequate

No - Poor

5. Have you found the Crematorium employees dressed appropriately for the service that is being provided?

Have you found the Crematorium employees dressed appropriately for the service that is being provided? Yes - Excellent

Yes - Good

Yes - Adequate

No - Poor

6. Was the service provided at the time and the place you specified?

Was the service provided at the time and the place you specified? Yes

7. Have you found any literature provided to be clear and understandable?

Have you found any literature provided to be clear and understandable? Yes - Excellent	Yes - Good	Yes - Adequate	No - Poor
If the literature is not clear please provide details so that we can look at improvements that can be made to the information that we provide.

8. Were you satisfied with the cleanliness and appearance of the Crematorium Chapel?

Were you satisfied with the cleanliness and appearance of the Crematorium Chapel? Yes - Excellent	Yes - Good	Yes - Adequate	No - Poor
Please provide any additional comments below.

9. What do you think of the standard of the grounds at the crematorium?

What do you think of the standard of the grounds at the crematorium? Excellent

Good

Adequate

Poor

10. What do you think of the council's memorialisation schemes (e,g, plaques, kerbs etc)?

What do you think of the council's memorialisation schemes (e,g, plaques, kerbs etc)? Excellent	Good	Adequate	Poor
Do you have any suggestions for memorials that are not currently available but that you would like us to consider offering in the future? If so please provide your suggestions below.

Bereavement Services Service User Questionnaire - CrematoriaExit this survey

1. Bereavement Services Service User Questionnaire - Crematoria

Bereavement Services Service User Questionnaire - Crematoria
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