211 Technical Difficulty Form
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1
. What phone number did you call from?
What phone number did you call from?
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2
. Who is your service provider on that phone?
Who is your service provider on that phone?
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3
. What kind of phone is this?
What kind of phone is this?
Cell Phone
Landline
Business landline
VOIP (internet phone)
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4
. Where were you when you made the call? (the more specific you can be on the address - exact address, cross streets, etc. - the better)
Where were you when you made the call? (the more specific you can be on the address - exact address, cross streets, etc. - the better)
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5
. What day and time did you make the call? (the more specific you can be the better)
What day and time did you make the call? (the more specific you can be the better)
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6
. What did you hear when you called? (dead air? a message - what did it say?)
What did you hear when you called? (dead air? a message - what did it say?)
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