Farexchange Customer survey

1. Introduction

50%

EFFP is carrying out this survey to collect feedback from our customers to enable us to develop our services in line with your needs.

There are 15 questions in all, thank you in advance for your time in completing this survey

Data Protection
The information and data collected and processed as a
result of this survey, will only be used for the purpose and activities stated above. Information will be held and used on a confidential basis and will not be transferred to any other parties.

European Food and Farming Partnerships Ltd is registered under the data protection act, registration number: Z9862964

If you do not want to take part in this survey and would like us to exclude you from future surveys, please email us to to let us know at info@effp.com.

1. Contact information

Contact information Name
Company
Phone number
Email address

2. What engagement have you had with the Farexchange Programme? Please tick all that apply.

What engagement have you had with the Farexchange Programme? Please tick all that apply. Attended one of the 'Yorkshire Food....' conferences

Attended a food industry breakfast or an evening meeting

Supported through a training event

Browsed the Farexchange website

Received the newsletter

Had a one to one meeting

Support to develop a supply chain

Advice and support to develop an RDPE grant application

3. Please rate the extent to which our services have assisted your business across the following areas.

	Greatly assisted	Assisted	Little assistance	No support needed
Improved collaborative relationships with farmer suppliers	*Please rate the extent to which our services have assisted your business across the following areas. Improved collaborative relationships with farmer suppliers Greatly assisted	Improved collaborative relationships with farmer suppliers Assisted	Improved collaborative relationships with farmer suppliers Little assistance	Improved collaborative relationships with farmer suppliers No support needed
Increased knowledge and understanding of the raw material supply chain	Increased knowledge and understanding of the raw material supply chain Greatly assisted	Increased knowledge and understanding of the raw material supply chain Assisted	Increased knowledge and understanding of the raw material supply chain Little assistance	Increased knowledge and understanding of the raw material supply chain No support needed
Increasing turnover	Increasing turnover Greatly assisted	Increasing turnover Assisted	Increasing turnover Little assistance	Increasing turnover No support needed
Safeguarding/creating employment	Safeguarding/creating employment Greatly assisted	Safeguarding/creating employment Assisted	Safeguarding/creating employment Little assistance	Safeguarding/creating employment No support needed
Developing new products	Developing new products Greatly assisted	Developing new products Assisted	Developing new products Little assistance	Developing new products No support needed
Business start up advice and support	Business start up advice and support Greatly assisted	Business start up advice and support Assisted	Business start up advice and support Little assistance	Business start up advice and support No support needed
Business planning and accessing finance	Business planning and accessing finance Greatly assisted	Business planning and accessing finance Assisted	Business planning and accessing finance Little assistance	Business planning and accessing finance No support needed

4. Please rate the following elements of our service.

	Excellent	Good	Average	Poor	N/A
The quality of our responses to your questions and concerns.	*Please rate the following elements of our service. The quality of our responses to your questions and concerns. Excellent	The quality of our responses to your questions and concerns. Good	The quality of our responses to your questions and concerns. Average	The quality of our responses to your questions and concerns. Poor	The quality of our responses to your questions and concerns. N/A
The timeliness of our Representatives' response to your needs.	The timeliness of our Representatives' response to your needs. Excellent	The timeliness of our Representatives' response to your needs. Good	The timeliness of our Representatives' response to your needs. Average	The timeliness of our Representatives' response to your needs. Poor	The timeliness of our Representatives' response to your needs. N/A
The knowledge level of the delivery team when helping you.	The knowledge level of the delivery team when helping you. Excellent	The knowledge level of the delivery team when helping you. Good	The knowledge level of the delivery team when helping you. Average	The knowledge level of the delivery team when helping you. Poor	The knowledge level of the delivery team when helping you. N/A
The products and services we provided met your objectives.	The products and services we provided met your objectives. Excellent	The products and services we provided met your objectives. Good	The products and services we provided met your objectives. Average	The products and services we provided met your objectives. Poor	The products and services we provided met your objectives. N/A
We outlined clearly to you what services we provide.	We outlined clearly to you what services we provide. Excellent	We outlined clearly to you what services we provide. Good	We outlined clearly to you what services we provide. Average	We outlined clearly to you what services we provide. Poor	We outlined clearly to you what services we provide. N/A
Overall, how do you rank our services to you.	Overall, how do you rank our services to you. Excellent	Overall, how do you rank our services to you. Good	Overall, how do you rank our services to you. Average	Overall, how do you rank our services to you. Poor	Overall, how do you rank our services to you. N/A

5. How satisfied are you with the delivery team members service across the following areas?

	Very Satisfied	Satisfied	Disatisfied	Very Disatisfied	N/A Unsure
Communication skills	*How satisfied are you with the delivery team members service across the following areas? Communication skills Very Satisfied	Communication skills Satisfied	Communication skills Disatisfied	Communication skills Very Disatisfied	Communication skills N/A Unsure
Knowledge and expertise	Knowledge and expertise Very Satisfied	Knowledge and expertise Satisfied	Knowledge and expertise Disatisfied	Knowledge and expertise Very Disatisfied	Knowledge and expertise N/A Unsure
Understanding of your business needs	Understanding of your business needs Very Satisfied	Understanding of your business needs Satisfied	Understanding of your business needs Disatisfied	Understanding of your business needs Very Disatisfied	Understanding of your business needs N/A Unsure
Creativity of solutions	Creativity of solutions Very Satisfied	Creativity of solutions Satisfied	Creativity of solutions Disatisfied	Creativity of solutions Very Disatisfied	Creativity of solutions N/A Unsure
Responsiveness and follow up	Responsiveness and follow up Very Satisfied	Responsiveness and follow up Satisfied	Responsiveness and follow up Disatisfied	Responsiveness and follow up Very Disatisfied	Responsiveness and follow up N/A Unsure

6. Would you recommend us or our services to another business?

Would you recommend us or our services to another business? Yes

7. What communication method as a business would you prefer?

What communication method as a business would you prefer? Email

Phone

Mail

Face-to-Face

Other (please specify)

8. Please provide any further comments you feel will help us improve our services:

Please provide any further comments you feel will help us improve our services:

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