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* 1. Do you use the Knowledge Library and SEO Member Files before submitting a ticket?

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* 2. The SEO Helpdesk handles tickets in a courteous manner

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* 3. The SEO Helpdesk handles tickets quickly and efficiently

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* 4. The information provided as part of the ticket solution was helpful to solve my problem and was relevant

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* 5. The ticket waiting time from the time the ticket was created to resolved was satisfactory

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* 6. Please rate your overall satisfaction level of the SEO Helpdesk

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* 7. Comments/Suggestions
(Please provide us with your thoughts on your helpdesk experience and to help SEO improve this service)

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* 8. Would you like to be contacted regarding your comments

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* 9. Please provide us with any ticket IDs associated with this survey

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* 10. Name

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* 11. Your Library

Please provide us with your e-mail if you would like to be contacted about your comments

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* 12. Your E-mail

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